Jennifer Cargill Email & Phone Number

Seattle, WA, US

Austin, Texas, United States

Chicago, IL

Responsible for working with the U.S. Customer Experience team with primary functions of implementation services, customer success and sales pipeline growth. Core KPIs includes revenue delivery, time to Value regional growth, adoption, retention, NPS, productivity and quality. Work cross functionally with all levels of the organizational hierarchy to.

Austin, Texas Area

Senior customer success and pre-sales professional focused on client retention and upsells via regular customer meetings and strategic account reviews. The CSM team is tasked with being the voice of the client within the organization and partners with dev, support, product and ELT to represent customer needs to further retention & expansion.

• Interviewed new clients to gather requirements and plan/scope out the custom implementation (3-12 months) of one or more enterprise software applications
• Served as both the business process consultant and project manager on project teams of 2 or 3
• Carried 20-25 project simultaneously; 8-10 scheduled to deploy in a given quarter
• Consistently delivered ~$700,000 in annual services revenue
• Averaged 9.4 (out of 10) customer satisfaction score after implementation
• Partnered with sales team as an online/onsite subject matter expert on sales calls and demos and when scoping for additional projects for existing clients

• Implemented over 700 projects and supported them through go-live (deployment)
• Served as primary client contact for more than 300 implementations
• Trained 5,000 plus individuals onsite and online
• Consulted with and trained university and government employees on the use of online talent management software
• Developed and customized role-based training materials using commercial-off-the-shelf software to improve client maintainability
• Managed implementation projects of varying sizes and scopes, working with cross-functional teams to deploy enterprise talent management software applications University faculty and staff users

Validate incoming data for production using IPRO, Summation or Opticon cross reference file OCR single page tiff's to extract image to text for import into databaseAnswer all support calls related to client searching in: Concordance, Summation, Litigator's Notebook, iCONECT and Syngenceweb database management applications.Create Concordance, Summation.

IT department for the Chicago office of Greenberg Traurig Law Firm: Plan and implemented building move, addition of new floors. Manage hardware/software inventory, vendor accounts (cabling, printer maintenance and supplies), annual budget and the addition of IT employeesTrain new hires, conduct lunch training and refresh courses on all law firm/MS software.

Provide on-going training to end users, including: MS Word (basic, advanced, styles, tables, footnotes/endnotes, mail merge, TOC), Docs Open version 3.7.8, Outlook 98 (basic & advanced), Web based Outlook & Cyberdocs, Macrosuite, CompareRite, Excel (basic); Provide computing design, configuration and support regarding all workstations and laptopsWork with.

Train new attorneys, paralegals, and support staff to maximize latest software applicationsTroubleshoot and resolve hardware/software problems, such as: document recovery, document corruption/compatibility, redlining issues and printer driver compatibilityTest and implement all new MS Word templatesProduce intra-office publications for technical support.

Resolve user problems with hardware, telecom, and printingRecord calls in Help Desk software (HEAT)Train new employees in Windows 95Configure, install and maintained MS Office products

A+ And N+ Certification

Theater