Jennifer Caruthers Email & Phone Number

Duluth,Ga

Ensured the highest level of service quality to major Service Account with Financial. Responsiblity for day to day relationships with the customer and ensure that the customer recieved high level customer service and work to maximize NCR Services revenue and profitablitity. Escalated services issues when necessary, to highest levels of Service Management and Quality to resolve issues the CE's experienced in field with newly installed Hardware.Successfully, met contractual Service Level Agreements which led to $100k in new businessService Delivery and Service Fidelity-Evaluate ongoing effectiveness of Parts Plan with the Logistics Analyst & provide updates.-Communicate specific SLA requirements to specific locations-Provide information to the Logistics Analyst for account-specific Parts Plans.-Update the Account Support Plan as required.-Assist with determining Out-of -Scope services rendered to the customer.-Participatein installation planning sessions.-Provide input to the Customer Specific Service Aid Mini Manual (SAMM).-Activiely assist in SLA commitments including running the SLA monitoring tools daily

Duluth, Ga

Project Manager plans, scheduled,monitor,evaluated and directs projects to ensure a complete business solution is implemented. Produce a project plan based on the Project Management Methodology. Developes and Manages project's change control. Understanding of HL7-Working knowledge of operatins pertaining to revenue cycle, registration , scheduling, medical records, and/or continuity of care.-Develope Business requirements , functional specification and standards for HL7 interfaces.-Worked with cross functional teams i.e developer, Quality and Engineers to intergrate project task.

Duluth, Georgia

Responsible for the successful planning, executing, monitoring, and control, of Bank of of America, Chase, SunTrust, and US Bank.-Led projects for Automatic Teller machine (ATM) upgrades and maintenance from initiation through planning, monitoring,controlling, and closing processes. Ensured matrix team of coordinators and account support members achieved goals, schedules and customer quality commitments, with continous focus on improvement.-Created a Project Plan-Host Kickof meeting with external and internal customers-Manage all aspect post-sale implementation of porject (on-time,within budget,within expectations).-Develope Project Binder, including signed SOW,Weekly Status report,Action Item list, Contact List, Commuication Plan,Escalation Plan, Risk Plan, and Project Plan Miltestones.-Montors and control project -Perform project status reviews-Updates and manages scheduled and all project details via Quickbase created specifically for the project.-Meets deadlines and produce high quality work-Managed Change Control -Revenue Forecasting

Greater Los Angeles Area/Atlanta, Ga Area

Responsible for leading and coordinating the successful delivery and installation of contracted services and equipment for assigned financial customers.-Coached, and oversaw the deployment activities of 3 Implementation Coordinators.-Used standard processess and toools to ensure that each customer equipment is delivered and installed on time and completed to meet customer's expectation s and in accordance with the documented scope.-Proactive identified deployment risks and implemented risk mitigation strategies.-Coordinated the scheduling of 3rd party installation vendor as needed for delivery of equipment, software and services.-Identify out of scope activities per SOW and created change control.-Established and maintain communications with project team.-Served as Liaison between Field Operations,customers-Escalated issues with maintaing the rollout schedule,as needed, and manage to closure-Forecasting revenue outlook by customer and revenue deferral relase as defined by the SOW.-Update Quickbase with Forecast.-Facilitated weekly external and internal team meetings, to review project feedback, status reporting, action items.-Worked on various financial projects: Bank of America Network conversion /Software & Voice Guidance Upgrades, ATM replacements, SunTrust -ATM replacement, Chase upgrade project, US Bank Network Conversion/ATM Replacement

Master Certificate, Project Management

Bachelor, Business Administration, Management And Operations

Activities and Societies: Alpha Kapa AlphaGraduated Cum Laude

Associate Of Arts (A.A.), Business Administration And Management, General