Ker Yi Jennifer C. Email & Phone Number

Malaysia

Johor Bahru, Johore, Malaysia

• Managing large amounts of inbound and outbound calls in a timely manner.• Following call center "scripts" when handling different topics.• Identifying customers' needs, clarify information, research every issue and providing solutions.• Strong phone and verbal communication skills along with active listening.• Familiarity with CRM systems and practices.• Customer focus and adaptability to different personality types.• Learned ability to multi-task, set priorities and manage time effectively.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Increased sales for the company by new generation marketing strategies.- Utilized social media, such as Facebook, Instagram, Douyin, TikTok, to increase brand recognition.- Ability to use Ads Management to created various number of traffic to FB page and IG account.- Re-organized something to make it work better.- Identified a marketing problem and solved it.- Create plenty of new idea that improved marketing’s way.- Developed and implemented client service program, which expanded small-to-medium client base 35%- Been complimented by supervisor or co-workers.- Proficient in creating any style of promotional advertising content by using Canva.- Shoot various video to create interest in consumer.- Responded to over 30 customer calls daily and solved 90% of their concerns.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Become host and conduct social media live broadcasting.- Recommend and selling company products on live broadcasting.- Able to interact with audience (talk in front of the screen) and passion for selling.- Promote and sell company products on live broadcasting.- Plan sales strategy on live broadcasting and achieve weekly/monthly sales target.- Create live content and involve in campaign promotion.- Strategies and execute new product launch.- Work as a team to achieve team targets.

Setapak, Federal Territory Of Kuala Lumpur, Malaysia

- Joined the process of product from zero to success.- Created brand recognition and awareness - Worked with a team to increase more sales among user by survey results.- Launched advertisement targeted to new user to change brand patterns.- Increased 70% sales by adding advertising on social media.- Solving customer question and complaints.- Arranged live events on social media.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Invent the product with china company.- Constructed a small event for Malaysia and China investors.- Do plenty of market research to make sure product branding.- Development new flavour for the brand.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Use phone-based, online and in-person methods to provide realtime translation a communication.- Provided translation services during conference calls, meetings, client appointment.- Performed administrative duties such as update and digitizing old records, scheduling appointments.- Translated written documents from English into Malay, Chinese and Cantonese across four office locations.

Batu Pahat, Johore, Malaysia

Taking as part time job, helps the company manages their cost, taxes, payroll, expanses and earnings.

Batu Pahat, Johore, Malaysia

- Managed company finances; such as expanses, incomes, taxes and payrolls,- Well managed admin tasks and emails.- Process journal entries and records to ensure accurate results.- Neatened account record for others two subsidiary companies; one restaurant and one massage centre.- Using SQL system.

Batu Pahat, Johore, Malaysia

Sales and promote spectacle to consumers

Bachelor'S Degree

Foundation Degree