Jennifer Curfman Email & Phone Number

Texas, United States

Process Improvement:- Identify and analyze existing business processes to streamline operations and enhance overall efficiency.- Implement process improvements and best practices to optimize workflows and increase productivity.Cross-Functional Excellence:- Maintain operational backlog and tracking of active initiatives - Foster a culture of cross-functional collaboration by working closely with teams such as sales, marketing, customer excellence, product, and engineering.- Develop and maintain effective communication channels to ensure seamless information flow across different departments -- especially Marketing and Fulfillment.Content Creation & Management- Create and plan all customer-facing content creation, ensuring timely delivery.- Develop new ways to connect with existing students via email and student-led communities.- Utilize project management methodologies and tools to drive project/program success.Community Management- Nurture student audiences through private community forums- Ensure a 48 business-hour response time for all student requests- Catalog student wins, successes, and questions to inform future program content and marketing campaigns

Consult clients on how to give customers a seamless client journeyWrite clear, concise, conversion-focused copyDesign a smooth + accessible customer journey for each client project and offerCreate empathy maps and content plans for new productsConduct user research + interviewsDevelop creative marketing ideas + messagingResearch industry trends in content creationWrite email marketing campaigns for online business owners, coaches, and course creatorsPlan and write website content using SEO + UX principles