Jennifer Davis Email & Phone Number

Allentown, Pennsylvania, United States

Claims Customer Service RepresentativeTaking calls from providers and consumers regarding workers compensation claims, auto claims and liability claims  Ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC. Provide accurate and timely resolution to claims customer service inquiries Advise Clients by telephone of status of claims inquiries Coordinate client follow-ups with appropriate claims adjusters Provide support and back up assistance to other areas of CSC as needed Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Philadelphia, Pennsylvania, United States

Responding to consumer emails to update pin numbers. Pin numbers are used by consumers to file claims or get answers to questions regarding claims. Provided customer service on the phone and by email to claimants who had not received their unemployment benefits. Recently moved to the fraud department.• Created tickets for consumers that enabled payment of unemployment benefits• Investigated consumer claims to identified fraudulent claims and alerted the unemployment compensation representative to stop payments to the wrong person

Philadelphia, Pa

Receiving calls from consumers who want to sign up for affordable healthcare or Medicaid. Helping consumers with the application and answering questions about benefits. • Received positive surveys back from consumers and team leaders

Greater Philadelphia Area

• Monitored and assisted associates from other departments in Consumer Relations to ensure that they follow strict adherence to both Trans Union company policies and federal regulations (The Fair Credit Reporting Act) in the consumer dispute process.• Used a scorecard and wrote a brief description to coach the associate in whatever inaccuracies that were made during the phone call or written dispute process.• Reviewed and assisted trainees on how to process a consumer credit report dispute also assisted in updating training manuals that were used by multiple departments within the company.• Assisted consumers with questions regarding their credit report by answering phone calls.• Received multiple awards for high performance

Greater Philadelphia Area

• Senior Disputes Investigator/Disputes Investigator (1995-1999)• Processed consumer credit disputes.• Provided guidance, support, and assistance to lower level Dispute Investigators.• Learned and applied company procedures and federal guidelines to ensure an accurate and fair representation of the consumer’s credit file.• Received award for Associate of the Month for excellent performance

Master Of Business Administration - Mba, Organizational Management

Bachelor’S Degree, Bachelor Of Science In Business Administration

Associate’S Degree, Associate Of Science In Business Administration