Jennifer Dickson Email & Phone Number

Naples, Florida, United States

Remote

Manage Case manager Supervisors, scheduling, timekeeping,, internaland client-facing meetings, coaching, delivery of disciplinary and HRactions, troubleshooting IT, case distribution, case monitoring, case triage,created data reports, managed chats, email communications and policyupdates. Managed multiple special teams, case tracking, roster updates,and.

Remote

Duties included: scheduling, timekeeping, call monitoring, escalated-callhandling, internal and client-facing meetings, coaching, delivery ofdisciplinary and HR actions, troubleshooting IT. Case distribution, casemonitoring, case triage, created data reports, created training materials,managed chats, email communications and policy updates

Remote

Virtual call center acting as an extension of the Department of EconomicOpportunity (DEO). Managed 13 supervisors and 750 agents.Center Manager duties included: scheduling, timekeeping, callmonitoring, escalated-call handling, internal and client-facing meetings,designated Security Officer in charge of agency documents, coaching,delivery of disciplinary.

Processed all AP invoices for payment, ACH payment instructions and Wireinstructions.Handled corporate credit cards statements for all officers and maintained allexpense records and receipts.Balanced Due from Accounts on a daily basis, researched variances, followedup on outstanding items.Assisted with title files, Transmitting all wire transfers, Bank.

Oldsmar, Florida, United States

Booked daily GL Journal Entries for Controller.Monitored cash, prepared and transmitted end-of-day cash settlement wires.Prepared monthly balancing reports for controller- Deposits/Loans.Application to GL balances, Internal Checking Accounts Balancing, andothers.Assisted with transmitted quarterly Sales and Use taxes to Florida Departmentof.