Jen Dobner Email & Phone Number

Denver, Colorado, United States

Recognized as CSM of the quarter for Q2, 2024. Renewed over $2.5M last quarter and came in at 104% of quota.

Denver, Colorado, United States

Recognized for Excellence in Customer Success Management, Q1 2023, for outstanding performance and contribution to customer success; Awarded as Team Hero, Q2 2022, for having exceptional impact on collective team culture and success

Denver County, Colorado, United States

Louisville, Colorado, United States

Manage 100+ accounts of various industries, serving as the primary point of contact to deepen product adoption, increase feature usage, secure renewals, and provide ongoing education for the evolving platform Guide customers through initial platform implementation, creating custom onboarding plans to facilitate a smooth integrationAnalyze customer usage to identify expansion opportunities and to generate a clear forecast of overall account healthLead quarterly business reviews and roadmap discussions to ensure customers’ requirements align with product directionEngage cross functionally between product, engineering, support, sales and marketing teams to bridge the gap between product functionality and customer feedback

Greater Denver Area

Working with customers to increase revenue through their email marketing program by providing the insight and analytics Return Path products offer. Responsible for retaining 100+ accounts, and upgrading client contracts when necessary (this includes contract negotiations related to all renewal business opportunities).Identifying client issues, ongoing client education, and presenting additional Return Path offerings.

Chicago, Illinois

Managed all educational needs for AAST which included working with the AAST consultant, and implementing a process to vet new educational contentOwned and executed the development of AAST’s online store which involved vendor management, product inventory, and overall process by creating a project plan for the team to implement under my leadership Created and distributed weekly association email blasts to the membership of AmSECT and AAST, reaching 5,000+ members globallyOversaw and managed the workload of our AAST temp by creating a training schedule and work to be delegatedPlanned and executed the 2018 AmSECT Leadership Symposium, a one-day leadership event. Responsibilities included weekly meetings with the Board of Directors, managing the event’s online and marketing presence, and ensuring everything ran smoothly on-site

Chicago, Illinois

Provided administrative support to the client and staff team to ensure adequate preparation for 10+ regional events Updated and maintained the website and mobile app for all events to maximize attendee experience Managed the social media presence of VMUG through Twitter and Facebook and researched industry trendsEngaged with 125,000 + VMUG members and provided timely customer serviceWorked with event budgets to order supplies and giveaways, managed financial tracking, and ensured reports were updated Collected data from post-event surveys into a report in order to help brainstorm improvements for future eventsApproved and processed all checks that came through the system and updated financial trackers

Chicago, Illinois

Managed a pipeline of clients based in Texas Made a high volume of sales calls daily and adapted product recommendations quickly to suit client needsEducated clients on Yelp advertising and strategized ways to benefit their business through a Yelp Ad Program

Madison, Wi

Created marketing campaigns to be presented to potential partnersAttended sales meetings with the sales team to educate potential partners on how we can benefit their businessCollaborated with the sales and marketing team in finding successful qualified leadsPromoted ESPN Madison and partners during street team events around the community

Milwaukee, Wisconsin

Wrote commercial copy for partners and upcoming events that were chosen to be on-air at ESPN 540AM and on-stream at ESPNWisconsin.com.Created event recaps and campaigns for potential and current partners. Worked with street teams and other employees to promote ESPN Milwaukee and partners.Updated the ESPN Deportes website weekly for the Spanish speaking community. Gained experience in graphic design through use of Adobe Photoshop and Canva.

Bachelor'S Degree, Communications-Radio, Television, Film, Grad

Activities and Societies: University of Wisconsin Madison Honor Society

High School

Activities and Societies: FBLA, Future Business Leaders of America, President of club, September 2009-May 2011

Bachelor Of Arts - Ba, Communication And Media Studies