Javier Chavez Email & Phone Number

Denver, Colorado, United States

Build and maintain productive relationships with key stakeholders across an enterprise portfolio with 32+ enterprise accounts generating significant ARR. Serve as the single point of customer accountability responsible for orchestration of all deliverables, experience, and renewal, and expansion. Identify client challenges and risk areas, develop solutions, and implement proactively to avoid churn, collaborative with Sales, Product, and Professional Services. Facilitate quarterly business reviews (QBRs) and deliver a high-touch, consultative approach with a deep understanding of customer needs.

Denver, Colorado, United States

Served as a trusted business partner to cross-functional teams in planning, project management, and delivery of small and large-scale initiatives. Engaged and influenced stakeholders across all levels of the organization. Inspired and guided teams towards achieving strategic objectives. Supported a/b testing and analyzed data to present insightful recommendations to decision-makers. Instrumental in building, mentoring, and training a new team of 5.

Denver, Colorado, United States

Drove revenue targets through innovative strategies and high-touch customer journeys. Delivered excellent customer service and communication skills to navigate change and drive growth within existing and new accounts. Built and facilitated positive, collaborative relationships with cross-functional partners, including Sales, Renewals, Product, and Marketing. Served as a coach, trainer, and mentor to help develop a high-performing team.

Austin, Texas, United States

Dedicated support professional in Apple Care Partner Relations, driving business goals by assisting internal Advisors and customers. Offered top-tier guidance, flexible services, and valuable feedback to enhance Advisor quality and performance and delivered targeted guidance on procedures, tools, and implementation to individuals and groups, collaborating with Team Managers for successful development. Actively contributed to organizational projects to improve internal and external customer experiences and overall ACPR organization performance.

Austin, Texas Metropolitan Area

Promoted to help navigate ambiguity and create streamlined processes for the new team of 10 employees. Served as a customer-facing representative and liaison to national and global musicians and content providers across North America, APAC, and EMEA. Leveraged a consultative approach to uncover needs, identify roadblocks, and resolve complex issues.

Austin, Texas, United States

Served as a Tier 1 customer-facing solutions professional to Apple Developers (Apple’s first remote team). Conducted extensive relationship building, troubleshooting, and problem solving for a wide variety of issues impacting revenue-driving apps. Provided training and coaching to junior team members, helping to optimize the onboarding process and improve employee performance.

Austin, Texas, United States