Jennifer Thompson Email & Phone Number

Denver, Colorado, United States

- Data mining across MySQL, Zendesk, custom in-house CRM, and custom in-house inventory system. - Create adhoc reports and KPI dashboards using third-party business intelligence tool, Blazer. - Manage production costs and catalog of products. - Database administrator for MySQL database. - Setup and test third party ERPs. - Create flowcharts and value stream mappings. - Review potential third party applications for analytics and e-commerce.

Englewood, Colorado

- Facilitated process improvement and value stream mapping for multiple processes- Managed local and remote data integrity analysts in Forecast Plus and Student Retention Predictor teams- Trained staff in data framework build outs- Motivated staff to seek their goals- UAT of next gen platform- Created and customized dashboards in Microsoft Dynamix CRM for KPIs and project management- Developed Core Values program to improve direct reports’ morale- Editor-in-chief of departmental monthly newsletter- Maintained and updated departmental directory and Sharepoint page- Managed over 300 modeling projects yearly utilizing Microsoft Dynamics- Utilized Six Sigma Green Belt training to reduce waste and increase efficiency

Englewood, Colorado

- Reviewed and analyzed weekly files from non-profit and higher education clients- Conducted quality control on student admission data by generating and reviewing data output, client reports, and consultant analyses to ensure their overall accuracy, completeness, and adherence to established standards.- Built and structured data framework for statistically meaningful models- Coded institutional specific integrity checks and data updates using dBASE- Created custom reports using Excel templates and/or reporting services.- Managed data preparation, manipulation, cleansing, and segmentation through use of internally developed software tools.

Boulder, Colorado

- Analyzed market trends to competitively price products.- Utilized third party Business Intelligence software, Drive2Profit, to monitor margins.- Reviewed contractual pricing for profit increases.- Created and updated deviated pricing records.- Audited deviated cost programs, recouped $14,000 during one month audit process.

Greater Denver Area

- Quality control of food boxes.- Packaging and inspecting produce.- Stock shelves with new merchandise.- Pack weekly food boxes in bags and cartons for the food desert of Elyria-Swansea and Globeville.

Englewood, Colorado

- Data analysis and presentation to provide recommendations to the managers of the Private Label brand. - Utilized pricing strategy and market data in order to evaluate value and price for Private Label products, to help drive revenue for the brand as a whole and managed inventory of existing products.- Data Mining using third party resources: internal Business Intelligence Software (Qlikview), Microsoft Excel Macros, and some SQL.- Oversaw the logistics (Rail, Road, Sea & Air) for all incoming material both internationally and nationally- Assisted with Special Collections projects to reduce outstanding Open Terms

Englewood, Co

- Analyzed and managed product documentation to decrease learning curves for onboarding employees- Conferred with customers by telephone and email to provide information about products or services, enter part orders, or obtain details of complaints- Checked to ensure that appropriate changes were made to resolve customers' problems- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken- Resolved customers' service complaints by exchanging merchandise or issuing service ticket for technician repair- Implemented changes to parts lists to simplify and regulate parts ordering- Manage logistics for returned products.- Trained new employees in Saleforce and standard warranty processes

Englewood, Co

- Established strong rapport with portfolio of high-profile business and public sector customers, providing day-to-day assistance on a wide variety of account questions and concerns: resolved billing questions, provided first-tier technical support and troubleshooting for phones and mobile broadband equipment, identified products and pricing to meet customer needs and business objectives by conducting account reviews.- Utilized organizational & time management skills to simultaneously support over 720 clients - Planned and executed wireless network migration of 26,000+ business subscribers- Implemented strategic marketing projects to identify clients for contract renewal and revenue stream opportunities- Data mining utilizing third-party Business Intelligence Software, Business Objects.- Drove issue resolution through root cause analysis and process reconstruction to address functional change and increase productivity- Analyzed usage and billing reporting to support contract accuracy, reduce escalation, and improve customer satisfaction- Utilized many systems including VOIP, incident ticket tracking systems, and Microsoft Office: Excel Macros & Pivot Tables, Word, Powerpoint, and Outlook.- Successfully met and exceeded corporate and customer based goals and deadlines

Englewood, Co

Interim Supervisor- Trained staff about company procedures- Motivated staff to surpass their goals- Kept staff focused on priorities- Encouraged staff to work together for better resultsFirst Call Resolution Team member- Calmed angry customers while exploring problems and finding solutions- Found root problems and made corrections- Empathized with customer to develop a solution that works both for the company and the customer - Provided feedback to specialist for future resolutionsLearning Lab Assistant- Trained several groups of new hires about company procedures and product knowledge - Instill good behaviors and best practicesCustomer Service Representative- Provided support to Sprint dealers to ensure quickest and most accurate resolution- Maintained a friendly and supportive environment for dealers in high stress environments and situations. - Successfully met and surpassed goals: including calls per hour and transfer rate

Bachelor'S Degree, Molecular, Cellular, & Developmental Biology

Heavy science and math degree with a sprinkling of liberal arts

High School

Activities and Societies: Co-founded local Amnesty International Chapter