Jennifer Hacker Email & Phone Number

Houston, Texas, United States

United States

Maintains the client relationship as it relates to Benefits.Responds to client and worksite employee benefit related inquiries within the Questco turnaround requirement (i.e. 24 hours).Assists worksite employees with ID card requests.Provides guidance to employees on how/what is allowed during a qualified life status change or QLE.Assists worksite employees with benefit claim issues and coverage plan changes.Responds to 401(k) inquiries from clients and worksite employees relating to enrollments, plan changes and contribution amounts.Monitors and communicates new hire eligibility with clients and worksite employees.Assists with open enrollment communication and delivery.Coordinates client-owned renewals between the Broker, client and worksite employees.Performs quality checks of benefits related data through reconciliations and peer audits.

Houston, Texas Area

- Schedule installers and trucks for work orders daily.- Track time for daily work orders.- Audit time entered for work orders compared to weekly employee time sheets, to insure accurate time reporting.- Update time sheet spreadsheet daily for weekly payroll.- Calculate job costing after work orders are complete.- Miscellaneous tasks as needed

•Administer and provide specialized support for employee benefits programs. •Analyze employee benefits data to ensure accuracy, including service from third party vendors. •Administers employee benefits programs such as 401k plans; medical plans; term life insurance plans; temporary disability programs; and accidental death policies. •Conduct benefit enrollments for new employees. •Reconciles the benefits statements to payroll deductions. •Processes monthly benefit invoices. •Assists employees with benefit change requests and processes paperwork. •Assists with the processing of employee benefit terminations.•Assist employees with benefits issues.•Assists or prepares correspondence. •Prepares and maintains employee files. •Verifies I-9 documentation and maintains files. •Maintain YTD employee benefit tracker, tracking compensation, employer cost for benefits, employee paid portion of benefits, and 401k contributions.•Work closely with third party vendor for annual 401k audit.•Work closely with brokers and benefits vendors for new plan year changes.•Communicate plan changes to employees.•Work with vendors to update eligibility (EDI feeds) files - account structure, required data fields, and mapping.

The Woodlands, Tx

•Analysis of utilization reports, carrier reports, and claims data & trends.•Customer service & client communications.•Custom & ad hoc reporting.•Proposal & report preparation and presentation.•Claims issues & administrative problems.•Carrier/client relations.•Prepares sections of deliverables with some oversight.•Manages client open items list and responds to client requests and ad-hoc reporting requests as needed.•Asks questions of team members to improve understanding of clients' needs.•Works well with carriers, managing their responses for timeliness and accuracy, and building relationships.•Possess a basic understanding of the health and group benefits, and participates as needed on task forces and special project teams.•Research complex issues and formulate resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices.•Manually perform benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis, and interpretation.•Conduct system edit clean up including researching and determining reasons for errors and resolving errors which may include working directly with client or third-party vendor to obtain correct data/information.•Recommend process improvements and coaching and training opportunities that were identified from participant issues, recurring edits, process delays, and quality problems.•Develop and documents benefit related processes and guidelines to establish best practices

The Woodlands

•Research complex issues and formulate resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices.•Manually perform benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis, and interpretation.•Conduct system edit clean up including researching and determining reasons for errors and resolving errors which may include working directly with client or third-party vendor to obtain correct data/information.•Recommend process improvements and coaching and training opportunities that were identified from participant issues, recurring edits, process delays, and quality problems.•Develop and documents benefit related processes and guidelines to establish best practices.

The Woodlands

•Analyze and interpret plan documents to recommend eligibility for services.•Handle incoming calls from clients’ employees, answering their questions and sorting out issues relating to their healthcare benefits, 401k savings, life benefits, and retirement plans.•Navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer.•Between calls works on various administrative projects which can include benefit calculations, data management, transaction workflow call backs and process improvements.•Use of active listening, probing, play-back, and style-matching skills to evaluate the customer’s needs.•For lengthy or complex questions, researched various resources, and call the customer back as required

The Woodlands, Tx

•Handle incoming calls from clients’ employees, answering their questions and sorting out issues relating to their healthcare benefits, 401k savings, life benefits, and retirement plans.•Navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer.•Between calls works on various administrative projects which can include benefit calculations, data management, transaction workflow call backs and process improvements.•Use of active listening, probing, play-back, and style-matching skills to evaluate the customer’s needs.•For lengthy or complex questions, researched various resources, and called the customer back as required