Jennifer Hacker Email & Phone Number

Houston, Texas, United States

United States

Maintains the client relationship as it relates to Benefits.Responds to client and worksite employee benefit related inquiries within the Questco turnaround requirement (i.e. 24 hours).Assists worksite employees with ID card requests.Provides guidance to employees on how/what is allowed during a qualified life status change or QLE.Assists worksite.

Houston, Texas Area

- Schedule installers and trucks for work orders daily.- Track time for daily work orders.- Audit time entered for work orders compared to weekly employee time sheets, to insure accurate time reporting.- Update time sheet spreadsheet daily for weekly payroll.- Calculate job costing after work orders are complete.- Miscellaneous tasks as needed

• Administer and provide specialized support for employee benefits programs.
• Analyze employee benefits data to ensure accuracy, including service from third party vendors.
• Administers employee benefits programs such as 401k plans; medical plans; term life insurance plans; temporary disability programs; and accidental death policies.
• Conduct benefit enrollments for new employees.
• Reconciles the benefits statements to payroll deductions.
• Processes monthly benefit invoices.

The Woodlands, TX

• Analysis of utilization reports, carrier reports, and claims data & trends.
• Customer service & client communications.
• Custom & ad hoc reporting.
• Proposal & report preparation and presentation.
• Claims issues & administrative problems.
• Carrier/client relations.

The Woodlands

• Research complex issues and formulate resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices.
• Manually perform benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis, and interpretation.
• Conduct system edit clean up including researching and determining reasons for errors and resolving errors which may include working directly with client or third-party vendor to obtain correct data/information.
• Recommend process improvements and coaching and training opportunities that were identified from participant issues, recurring edits, process delays, and quality problems.
• Develop and documents benefit related processes and guidelines to establish best practices.

The Woodlands

• Analyze and interpret plan documents to recommend eligibility for services.
• Handle incoming calls from clients’ employees, answering their questions and sorting out issues relating to their healthcare benefits, 401k savings, life benefits, and retirement plans.
• Navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer.
• Between calls works on various administrative projects which can include benefit calculations, data management, transaction workflow call backs and process improvements.
• Use of active listening, probing, play-back, and style-matching skills to evaluate the customer’s needs.
• For lengthy or complex questions, researched various resources, and call the customer back as required

The Woodlands, TX

• Handle incoming calls from clients’ employees, answering their questions and sorting out issues relating to their healthcare benefits, 401k savings, life benefits, and retirement plans.
• Navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer.
• Between calls works on various administrative projects which can include benefit calculations, data management, transaction workflow call backs and process improvements.
• Use of active listening, probing, play-back, and style-matching skills to evaluate the customer’s needs.
• For lengthy or complex questions, researched various resources, and called the customer back as required