Jennifer Crowley Email & Phone Number

Atlanta, Ga, Us

Roseland, New Jersey, Us

Roseland, New Jersey, Us

-Lead all functions that contribute to a successful client experience with Comprehensive Services for our clients who have 1000+ employees and those who are backed by Private Equity firms. These functions include sales support, implementation, client success/loyalty and day-to-day service and support. -Drive associate engagement and retention by: listening to our front line associates and implementing changes they recommend to drive their satisfaction which in turn drives our client satisfaction; recognizing and rewarding our amazing people who consistently go above and beyond for our clients; providing career and leadership development programs at various levels of the organization to keep our best talent learning and growing.-Focus on growth by guiding my teams in three main areas: attracting and successfully implementing new clients; delighting existing clients and growing their services with ADP; creating lasting partnerships with private equity firms and consulting firms to grow our shared base of clients.

Roseland, New Jersey, Us

-Re-organized benefits administration delivery model to provide better client and associate experience by focusing on knowledge, results and accountability. We equipped our associates for success, to in turn equip our clients for success -Hired 15+ leaders in <6 months to support org re-design, with focus on client experience, associate engagement, performance accountability and potential to transform and innovate for future success-Increased on all key metrics over 2 year period of time, including: -NPS: +22 points; -Associate Engagement: +12 points -Overtime: 32% reduction

Roseland, New Jersey, Us

-Led teams focused on delivering consultative HCM and compliance solutions, including HR Compliance (FLSA, Handbooks and Job Descriptions); Talent Activation (Strategy, Process, Technology consulting and Implementation); Total Absence Management; Affordable Care Act; COBRA-Streamlined functions to offer cross business unit scales of economy, increasing efficiency and quality simultaneously

Roseland, New Jersey, Us

-Created team focused on the Affordable Care Act (ACA). Kept pace with constantly evolving processes and offerings in light of legislative changes and clarifications, and anticipating client needs in a daunting regulatory environment-Responsible for ACA support for 2100+ employers in the 50 - 15,000 employee space-Developed Employer Risk Assessment to evaluate employer preparedness, liability and areas of risk-Delivered ongoing compliance communications and education to associates and clients-Positively impacted retention and sales growth with proactive outreach, dedicated client support, and legislative expertise

Roseland, New Jersey, Us

-Led a team of 20 Relationship Managers responsible for 300+ clients / $33.5MM in annual revenue. Accountable for overall satisfaction and retention of entire client base-Supported Relationship Managers in developing and executing strategic client action plans-Partnered with sales, implementation and service in internal and customer-facing events to convey the value proposition of the BPO offering and to effectively grow the Comprehensive Services client base-Developed clear understanding of competitive landscape for mid-market BPO and benefits administration solutions to compete successfully in sales and retention situations-Promoted and developed high-potential team members for strategic career moves, including 6 associate promotions within Comprehensive Services business unit and 2 to other business units within ADP

Roseland, New Jersey, Us

-Performed duties of the Relationship Manager for complex, high revenue Comprehensive Benefits clients. Oversight for 16,000 employee lives representing over $1.8MM annual revenue -Partnered with sales to convey the value proposition of the outsourcing offering to grow the Comprehensive Benefits client base-Drove business priority initiatives to streamline the Relationship Manager role and to improve overall delivery. Projects included the consolidation of relationship management teams, and the development of a new Service Support Specialist role -Mentored Relationship Managers to provide one-on-one learning and support, decreasing the transition time for new Relationship Managers to become competent and increasing associate satisfaction and retention

Roseland, New Jersey, Us

- Fostered strategic relationships with key client contacts of Comprehensive Benefits accounts to improve overall satisfaction with ADP products and services, leading to increased client loyalty and retention, and new revenue opportunities for ADP- Collaborated with clients and internal partners from the point of sale to provide proactive solutions to address business needs- Program managed all benefit related events for defined client group including Open Enrollment, acquisitions, reductions in force, new functionality or service implementations, and escalated issues

Roseland, New Jersey, Us

Roseland, New Jersey, Us

Bachelor Of Arts (B.A.), Political Science And Educational Studies

Education record