Jennifer Flagel Email & Phone Number

Arlington, Va, Us

Washington, District Of Columbia, United States

Arlington, Virginia, United States

Provide management consulting and interim transformational leadership for higher education with a focus on strategic initiatives, data analytics and KPIs, enrollment and fundraising models, alumni engagement and membership, digital marketing campaigns, and policy development.

Waltham, Massachusetts, United States

• Provided vision and leadership for recruitment and enrollment of new students in the Graduate School of Business. • Established continuous improvement process to provide strategic direction for deployment of CRM features, data analytics and enrollment models, and digital marketing campaigns. • Modernized graduate admission policies and practices, developed highly customized recruitment strategies to grow and diversify all stages of the pipeline, reinvigorated social media presence, and launched student ambassador program.• Designed and launched new enrollment initiatives, including pre-college programs and stackable graduate certificates.

Waltham, Ma

Greater Boston Area

• Facilitate strategic initiatives utilizing a broad range of skills and experience in technology and operations management, IT governance and portfolio management, staff development, marketing and communications across all functional areas of higher education.• Provide interim operations, technology, and project management services.

Waltham, Ma

Provided interim management of Advancement Services during organizational restructure of the division. Assessed Advancement’s technology, staffing and business processes, developed a plan strategically aligning the operational infrastructure with goals and resources, and executed initial efforts. Led Library and Technology Services division project to assess Advancement’s information needs, design a strategic reporting model for annual giving, and automate data transfer between the student and alumni databases via the university data warehouse.

Wellesley, Ma

Provided interim management of Advancement Services during staffing transitions, including hiring and mentoring new staff members. Managed several projects for Advancement and Information Technology Services divisions to enhance systems and operations, including information system upgrade, policy and procedure revisions, data cleansing and quality controls, and interfaces with auxiliary systems.

Boston, Ma

Analyzed business requirements for the External Relations office to develop a new constituent relationship management system. Assessed use of the Information Technology Group’s project management software for time tracking and governance reporting and implemented resulting recommendations for system upgrade, process improvements, data cleansing, and key performance indicators.

Fairfax, Va

• Served as CIO for the George Mason University Foundation; oversaw management of servers, databases, information systems, applications, data marts and websites.• Provided leadership and vision for the Information Technology Services, Research and Prospect Management, and Gifts and Records Processing teams; nominated by staff for Outstanding Supervisor Award.• Designed policies, procedures and systems to provide superior service with maximum efficiency while ensuring compliance with privacy and security regulations; implemented paperless document management, remote deposit, and mobile event registration and payment systems.• Contributed toward division goals and assessment; leveraged institutional data and external resources for prospect identification and segmentation initiatives; initiated prospect management practices and data-driven fundraising goals and metrics; devised strategies for segmenting and tracking annual giving solicitations, resulting in increased donors and dollars.

Fairfax, Va

• Advised Provost on technology issues and solutions; initiated efforts for division website redesign, automated workflow and approval systems, and content management for re-accreditation.• Supervised division’s technology team, collaborated with university partners, and served on technology committees for resource prioritization and allocation; initiated formal processes for technology portfolio governance and distributed support of enterprise systems.• Managed cross-functional technology initiatives, including systems integration, electronic transcript exchange, data standards and integrity, and admissions and student data marts; earned university’s 2008 Team Excellence Award.• Provided technical support for student information system implementation and data conversion, including analysis of business processes and reporting requirements and remediation of functionality gaps; led efforts for automated wait-listing and advisor approvals.

Flint, Mi

• Assisted executive director with division management; established staff development and assessment practices and initiated strategic planning efforts for the division. • Supervised Data and Information Management team, providing leadership for administrative and enterprise systems support.• Managed enterprise technology projects, including systems implementations and upgrades, wireless campus initiative, and new building infrastructure; received Student Government Council’s 2000 Staff Appreciation Award for implementation of online registration.• Served as ITS liaison to campus community, representing ITS on university committees, interpreting technology policies and procedures, and overseeing departmental communications and marketing; devised benchmarks and surveys for client services assessment and introduced ITS Annual Report.