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@ceridian.com
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2 phones found area 952
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Jennifer O'Connor is listed as Strategic Insight Consultant | CX, UXR (User Research, Usability), Mixed Method at Self Employed - R&D Insight, based in Greater Minneapolis-St. Paul Area, United States, United States. AeroLeads shows a work email signal at ceridian.com, phone signal with area code 952, and a matched LinkedIn profile for Jennifer O'Connor.
Jennifer O'Connor previously worked as Principal Research & Strategy Consultant at Self Employed - R&D Insight and Director of User Experience and Strategy at Atomic Playpen. Jennifer O'Connor holds Certified Usability Analyst from Human Factors, International.
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I am a senior mixed-method consumer insight consultant with deep expertise in customer experience (CX) and user experience (UX) design research, as well as qualitative and quantitative methods. My team and I provide clients with a thorough understanding of your audiences and their experiences, including a roadmap of strategic next steps for iterative improvement. Services: Ad hoc or ongoing full-service (planning, facilitating, analyzing & reporting) or aspects of research programs, as well as client research education (consulting, coaching, mentoring).My 30-year career includes 20+ years in CX and UX, including employment at major corporations such as Best Buy, Medtronic, Ceridian, agencies and years of consulting for Fortune 500 B2B and B2C cross-industry clients. I am a Certified Usability Analyst (CUA) through Human Factors International (HFI), and my Master of Business Communication thesis through the University of St. Thomas, MN was focused on user experience.Approach• Work with companies to conduct comprehensive needs analysis, understanding objectives and desired outcomes. • Next create a program designed to fulfill those goals and resource appropriately (whether working directly and/or with my team).• A project plan is created and kicked off, with discussion of next steps in our collaboration through the study development cycle.• During fielding a variety of methods and tools may be employed via in-person, remote or unmoderated: Usability testing (prototype, live site/app and mixed method, multi-platform, accessibility-specific), interviews (audience/stakeholders), heuristic evaluation, ethnography and contextual field studies (in-store shop-along, workplace review), persona development, empathy and journey mapping, persona development; qualitative (i.e., interviews, focus groups); quantitative (i.e., exit, experience, awareness, satisfaction, panel research, ad hoc survey efforts).• Conduct in-depth analysis to ensure key questions are asked and answered, debriefing with clients throughout the fielding process.• Reporting is visually-based, focused on clearly identifying key findings, actionable results and clear next step recommendations.I am collaborative, creative in offering solutions to meet customized needs, organized in my approach and ultimately focused on improving end experiences, thereby benefiting business. I am happy to assist you with your research project - please get in touch.Sample Clients: 3M, AT&T, Blue Cross and Blue Shield, Bosch Home Appliances, Clorox, Securian Financial, Target
Listed skills include User Experience, Interactive Marketing, Integrated Marketing, Marketing Strategy, and 31 others.
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Consultancy focused on supporting client's interactive, product and marketing strategy initiatives, including CX, UX and other qualitative and quantitative research engagements, as well as research-related training and development. Leverage a variety of research methodologies including lab-based, remote and online usability tests, interviews, contextual.
* Developed visionary customer-focused integrated online/offline marketing strategy and execution for clients such as 3M, Mayo Clinic, Minnesota Life, Marketwatch and others.* Oversaw discovery strategy, search, social media, Information Architecture, usability testing, analytics.* Synthesized qualitative/quantitative research: audience, stakeholder.
Strategic marketing marketing consultation, change management and communication projects for Medtronic internal clients.
* Provided research and analytic strategic consultation to Fortune 500 clients, including General Electric, Aveda, Target Corporation, Bayer Healthcare and others.* Guided account strategy, created research design and contributed to the execution of market research and usability programs for clients across a variety of industries including healthcare.
Market Researcher / Usability TesterClient List: Target Corporation, Best Buy, Medtronic, Sprint.* Assess customer reactions to web sites, products, prototypes and marketing programs and provide strategic account guidance and marketing plans. * Measure usability, satisfaction, needs, preferences, loyalty, competitive comparison. * Methodologies: usability.
Managed Usability and Customer Analytics department. * Created and managed usability and customer analytics department, strategy and scope.* Analyzed customer usability interactions: assessed the BestBuy.com web site and new prototype designs; executed programs; analyzed, prioritized and evangelized compelling findings.* Investigated customer needs and.
Marketing Communications Manager (promoted March 1997, and April 1996)* Led a variety of programs, including creation and execution of marketing communication plans. Conducted customer research and provided executive and departmental consultation.* Developed awareness programs: $2 million print and online advertising and focus group testing, Internet.
* Created healthcare system marketing plans and produced marketing materials.* Trained hospital personnel to use computer-based medical systems.* Tested software and produced technical documentation and training materials.
* Certified Usability Analyst (CUA) * Completed courses / testing in User-Centered Analysis and Conceptual Design, Usability Testing.
* Master of Business Communication, MBA program * 3.9 GPA, final project (thesis) on web site strategy and measurement.
Quick answers generated from the profile data available on this page.
Jennifer O'Connor works for Self Employed - R&D Insight.
Jennifer O'Connor is listed as Strategic Insight Consultant | CX, UXR (User Research, Usability), Mixed Method at Self Employed - R&D Insight.
AeroLeads has found 1 work email signal at @ceridian.com for Jennifer O'Connor at Self Employed - R&D Insight.
AeroLeads has found 2 phone signal(s) with area code 952 for Jennifer O'Connor at Self Employed - R&D Insight.
Jennifer O'Connor is based in Greater Minneapolis-St. Paul Area, United States, United States while working with Self Employed - R&D Insight.
Jennifer O'Connor has worked for Self Employed - R&D Insight, Atomic Playpen, Medtronic, Bi, and R&D Insight, Inc..
You can use AeroLeads to view verified contact signals for Jennifer O'Connor at Self Employed - R&D Insight, including work email, phone, and LinkedIn data when available.
Jennifer O'Connor holds Certified Usability Analyst from Human Factors, International.
Jennifer O'Connor is listed with skills including User Experience, Interactive Marketing, Integrated Marketing, Marketing Strategy, Usability Testing, Marketing Communications, Usability, and Competitive Analysis.
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