Jennifer Gdula Email & Phone Number

• Oversee marketing projects and account engagement in a fast-paced, deadline-driven environment, ensuring task follow through, and taking initiative for project progression. Assist with the management of a high-profile.
• Manage internal and external project timelines utilizing Asana.
• Develop and execute email marketing campaigns utilizing Salesforce MCAE and monitor key performance metrics to drive customer engagement.
• Design and implement email workflows using automation tools.
• Conduct industry research to recommend areas of focus for all stakeholders.
• Utilize Social Pilot to facilitate social media management and community engagement across multiple platforms.

Illinois, United States

• Supervise and coordinate client support activities, ensuring effective communication, issue resolution, and overall satisfaction with the company's services.
• Oversee the new client onboarding process ensuring 100% client retention rate.
• Coordinate and schedule in person and remote client meetings and efficiently manage all associated travel arrangements.
• Streamline and optimize operational processes resulting in 25% improvement and resolution time for clients.
• Create client facing report and training materials using PowerPoint and Loom.
• Leverage Salesforce to manage client interactions, track leads, and maintain a comprehensive database of client information.

• Consulted as a subject matter expert and built adult online learning curriculum content for Chegg/Thinkful’s B2B product.
• Collaborated cross-functionally with Instructional Designers, Program Managers and Media Production to develop B2B course outline, program learning outcomes and drive customer satisfaction.
• Managed project deliverables with Jira and delivered 100 items of content on time to support program launch.
• Provided recommendations and strategic guidance on 70+ lessons and assessments for program content, as well as improving current practices to evaluate and enhance onboarding for new SME’s for a 50% reduction in.
• Used SharePoint and Excel to centralize project deliverables and capture feedback from three cross functional partner teams.

• Developed and delivered traditional and technology-based curriculums to 40+ learners annually.
• Facilitated 1: many in-person enablement sessions for up to 80 participants annually to drive adoption of key features of educational SaaS technologies including PowerSchool, Google Classroom, IXL, Epic, Edpuzzle
• Analyzed quantitative and qualitative data to create and execute 200+ student success plans and develop teaching strategy modifications resulting in exceeding KPI’s (+25%) within 9 months.
• Utilized PowerSchool CRM to manage student profiles, track their progress, and facilitate communication with both students and their families.
• Served as voice of the teacher representing 25 staff members in meetings with district leaders as union representative advocating for teacher interests and holding monthly informational meetings with teachers.
• Negotiated for decreased class sizes by 10% for optimal learning environment, increased funding for instructional materials by 25%.

• Managed teams of 40 with an ARR up to $8M.
• Created and implemented scalable systems and processes to standardize store operations, hiring practices, training programs, and recognition tools to increase store ranking from #20 out of 50 to #1 in the country.
• Collected and presented satisfaction survey data that uncovered business needs and increased the net number of product units sold by 30-40%.
• Analyzed sales data to help make informed business decisions to increase customer retention by 40%.
• Increased store revenue from $2M to $3M (+50%) in 1 year through upselling and building repeat customer base by streamlining operational systems and increasing employee training cadence.
• Directed recruitment process to interview and hire up to 100+ employees

Remote

Performed as the project manager and on-site operations coordinator achieving 100% on-time completion of 10 new store openings with an ARR of $25 million.*Facilitated project management calls and collaborated with three internal partner teams to manage launch timelines and mitigate risks to launch.*On-site point of contact for project timeline management.

Bachelor'S Degree

Masters, Elementary Education And Teaching

Master'S Degree, Elementary Education And Teaching

Education record

Education record

Education record