Jennifer Freeman Email & Phone Number

- Develop custom made Operating System (OS) and associated tests that improve & optimize OS software components, as needed.- Familiarize with the tools, applications, and processes to streamline current business data collection, invoicing, ordering, sales, stock and procurement.- Prepare project documentations for job cost analysis. - Forecast product needs for future ordering. - Monitor stocking levels. - Provide financial documentation for accounting and banking requirements.- Build and implement processes personally seen that will streamline business function, growth and management that were not previously in use.- Find and develop ways to grow business though all available channels: direct contact, marketing, social media, as well as via check lists, if needed.- Create social media content for marketing purposes.- Represent BLI at the annual Seattle Boat Show by interacting with potential customers and dealers from the company booth.- Communicate with dealers, vendors, customers, and other team members to ensure business is operating properly.

Buffalo, Ny

- Managed several top Marine accounts- Created seasonal promotions and specials- Answered dealer inquiries on product support- Visited dealers as necessary to promote new product and/or build established relationships- Traveled to various locations to attend Boat Shows to learn more about marine business- Supplied customers with accurate quotes on product and shipping- Discovered new uses of ERP system to better handle business- Developed and revised processes to improve internal communication and success

- Managed several top customer accounts- Resolved customer problems in a timely and efficient manner- Supported customers with questions in regard to tech and warranty- Supplied customers with accurate quotes on product and shipping- Built customer relationships by traveling to visit dealers - Created visual support documents for customers in need of product assistance- Developed company processes to promote a productive and efficient work environment- Revised outdated processes to advance our company in the modern business world- Met with upper management to discuss customer account issues- Logged customer issues to help eliminate internal errors- Connected with sales department and management to expand knowledge of sales techniques and approaches

- Contacted clients with information regarding tax returns- Responsible for organization of files- Deposited company income checks at the bank- Kept records of payment from clients- Held clients accountable for missed payments- Created spreadsheets for staff certifications

- Input customer orders correctly and timely- Communicate with customers to receive confirmation of purchase orders prior to shipment- Expand business by reaching out to potential dealers and customers- Provide customers with order tracking information- Invoice customer orders once they are shipped and mail invoices to customers for payment- Manage internet sales account

- Approve returns and complete paperwork prior to arrival at facility- Issue customer credits based on entitlement- Complete warranty claim and service repair paperwork upon request- Assist end users with locating a dealer in their area- Answer customer inquiries via email and telephone- Responsible for managing return area of warehouse - Complete customer issue resolution paperwork for internal statistics and records of events- Guide customers through user manuals to find needed part numbers and technical information- Consult with the engineering department to resolve customer issues with product- Improved return process by implementing use of Microsoft Dynamics NAV- Organized warehouse locations in Microsoft Dynamics NAV

- Supervised all lifeguards on duty to ensure proper procedures were followed- Answered lifeguard inquiries on daily tasks and maintenance of pool- Taught swim lessons to children of all ages (birth-teens)

- Responsible for maintenance of pool- Supervised patrons to ensure safety during pool operation hours- Assisted in swim lessons daily

- Held accountable for balancing all cash drawers used throughout the store; 24 total- Operated computer for data entry and inquiry- Guaranteed customer satisfaction in regards to lottery sales, refunds, western union, money orders, etc- Cashed customer’s payroll checks with efficiency and accuracy- Trained new employees regarding work technology and procedures

- Managed sales floor by answering customer and cashier inquiries- Trained new cashiers as well as other customer service leads regarding work technology and procedures- Responsible for all money handling on the front end- Contacted computer support to report unusual terminal behavior- Maintained a flexible schedule which may include evenings, weekends, and/or holidays

- Offered assistance to approximately 100 shoppers daily- Answered customer inquiries regarding current sales, use of coupons, and rain checks

- Organized professional development events- Helped create materials for adult education- Attended conferences to develop knowledge of teaching

- Offered assistance to college students struggling with mathematical course content- Maintained open availability in-between classes to help educate fellow students

Master, Master Of Science In Business Management

Bachelor Of Science - Bs, Mathematics Education, 3.53

- Dean’s List Fall 2014, Spring 2015, & Fall 2015 - Mabel D. Montegomery Award given to the female graduating senior with the most.

Education record

- Member of A Capella group Emmelodics

Education record

- Phi Theta Kappa - International Society of Baccalaureate Scholars - Dean’s List Fall 2012 and Spring 2013