Served as project manager and implementation specialist for a complex, multi-faceted revenue generating healthcare infrastructure for a healthcare provider that involved multiple business units to include the Community Paramedicine Program and Remote Patient Monitoring Program. Created processes and programs to address the gaps in healthcare with underserved and underrepresented communities.Partnering with medical and behavioral health specialists, public health departments, and social services to provide holistic patient care.Maintained successful relationships with ACO's towards mutual enablement. Identified Key Performance Indicators as part of an executive dashboard to include HEDIC/Stars criteria, CMS markers and internal clinical analysis. Project manager for a remote patient monitoring program to assess Hypertension and Congestive Heart Failure to those patients whom met criteria. Creating workflows and LMS for successful implementation across business units.Created and managed Operating Procedures. Created and managed Clinical Patient Assessment and Protocols with Medical Director. Established compliance with the NCOEMS. Prepared proposals for government grants by determining the concept through identifying and clarifying opportunities and needs. Performed community needs assessment across different regions of the state to address Social determinants of health. Created and managed clinical dashboards that assessed patient outcomes.

Created Instructional Design utilizing storyboard Instructional development within LMS (Moodle) Facilitated online and classroom didactic material in an effective manner across all learning styles that enabled students to be successful in the classroom as well as in the EMS field. Delivered Con Ed to Charlotte Fire Lab Facilitator Simulation Training Specialist-Facilitate virtual lab environments with low, mid, and high-fidelity manikins (HAL, Guamard, Laerdal, ISim) Spearheaded and facilitated an Echo Healthcare Immersion Room for interactive and unique learning Responsible for setting up, operating, troubleshooting, and maintaining all labs for the public safety courses across 4 campuses, as well as Charlotte Fire Academy

Administered life support, first-aid treatment, and other forms of prehospital emergency care to people who are injured or sick. Operated equipment such as bag valve mask resuscitators, external defibrillators, and electrocardiograms for advanced life support applications. Assessed patients' injury severity and type and quickly begin appropriate medical procedures. Assessed, recorded, and discussed patient injuries and condition with the physician, including any treatments provided and reactions to treatments or drugs. Cleaned and decontaminated ambulance after transporting or treating any patient with infectious disease. Administered drugs as appropriate and necessary via injection, intravenous procedures, or oral administration under the direction of a physician. Communicated and coordinated with dispatchers, fire department personnel, police and other emergency medical team members as needed to ensure that all applicable personnel are prepared to receive the patient and ensure proper treatment

Administered life support, first-aid treatment, and other forms of prehospital emergency care to people who are injured or sick. Operated equipment such as bag valve mask resuscitators, external defibrillators, and electrocardiograms for advanced life support applications. Assessed patients' injury severity and type and quickly begin appropriate medical procedures. Assessed, recorded, and discussed patient injuries and condition with the physician, including any treatments provided and reactions to treatments or drugs. Cleaned and decontaminated ambulance after transporting or treating any patient with infectious disease. Administered drugs as appropriate and necessary via injection, intravenous procedures, or oral administration under the direction of a physician. Communicated and coordinated with dispatchers, fire department personnel, police and other emergency medical team members as needed to ensure that all applicable personnel are prepared to receive the patient and ensure proper treatment

Responsible for account development, assessing client needs, and identifying solutions Managed account relationships, contract negotiations, sales, pricing, billing, and logistics Performed market research on competitive landscape and industry needs Collaborated with cross-functional teams to improve customer service experience Drove revenue and secured new business Captured significant competitive business and presented optimum solutions.

Created engaging learning activities and compelling course content that enhances retention and transferWorked with subject matter experts and identify target audience’s training Visualized instructional graphics, the user interface and the finished productConducted instructional research and analysis on learners and contextsApplied tested instructional design theories, practice and methodsProvided exercises and activities that enhance the learning processCreated supporting material/media (audio, video, simulations, role plays, games etc)Decided on the criteria used to judge learner’s performance and develop assessment instrumentsMaintained project documentation and course folders