Jennifer Gregor Email and Phone Number

Throughout my career managing internal and customer-facing operations, I have contributed significant value—and revenue and profitability—to a wide range of industry sectors and market segments. I consistently have exhibited a commitment to establishing operational excellence in customer service, project management, human resources, marketing, and business administration, and have made a significant impact on efficiency, effectiveness, and long-term sustainability.★ ★ ★For more than 2 decades, I have influenced positive change, introduced new processes and procedures, and spearheaded continuous improvement efforts that have positioned businesses to increase revenue, improve profit margins, and elevate employee morale and satisfaction. My influence and leadership have spanned all operating functions from marketing and new business development to HR and IT. With signing authority for entire payrolls and management responsibility for up to $1.5M project budgets, I understand the implications of various business decisions on financial performance.★ ★ ★➤ I identified the need and initiated the development of a biannual training program and employee handbook for North Point Marine & Industrial. I wrote the handbook, built out the training program, and presented both to the company’s owner and president for review, approval, and implementation.➤ During 4 years at North Point Marine & Industrial, I orchestrated the project bidding process from end to end and delivered annual win rates that ranged up to 53%, resulting in more than $22M in contract value.➤ At Engineered Products Company, I created new-hire onboarding and training programs that aligned employees with corporate culture, mission, and objectives for revenue growth, profit improvements, customer service, and compliance.➤ As Cole Haan’s first Customer Service Manager for the Consumer Direct business, I brought the function back in-house by building and leading a team of 15 customer service agents who managed 200K+ points of contact.★ ★ ★As a manager, I work for my team. I provide training and development opportunities that equip them to succeed. I empower and inspire them to achieve company objectives while realizing their career aspirations. My firm belief in the value of the team to move businesses forward motivates me to engage and support all employees, remove any obstacles in their way, navigate them through challenges, and recognize their performance for a job well done.