Serve as the face of TrueConnect (Epic) for Cheyenne Regional Medical Center. Define work flows and system configurations to ensure the usability, efficiency and safety of the Epic system for Health Information Management end users. Utilize current build as well as individualized, new build of the system to fulfill customer need. Work with other Epic module teams to ensure a seamless experience for clients. On call to provide support for providers as needed.Also serve as the Epic SER Coordinator for CRMC. Centralize record creation of the Provider and Resource master file across applications. Review, coordinate, monitor content and finalize new record build as well as maintenance of current records. Organize and lead meetings for the SER Team in relation to issues and special projects related to the SER records. Interact with other organizational departments by serving as the voice for the SER team in coordinating projects and issues as they relate to the SER record.

Prepare for and lead classroom training for the new electronic health record powered by Epic software for CRMC's ambulatory clinics. Ensure that physicians, clinical staff and support personnel adequately understand the workflows prior to implementation. Support staff during Go-Lives by troubleshooting, assessing and escalating issues.

Volunteering in the medical records department for both PVH and Medical Center of the Rockies while completing my Health Information Management degree.

SAP transactions for purchase, lead times, Terms &Conditions, delivery, expeditesRMA (Return Material Authorization) Administration - SAP transactions for repair/service, turn-around time, quoting, expeditesRoutine Reporting functions: open orders, backlog, critical orders, customer activity, sales reportsConstant customer contactClerical tasks as assigned: filing, sorting, copying, assistance for fellow workers or projectsReceiving and completing requests from customers to ensure needs are metWorking with internal customers regularly to enable a positive customer experience for all customers of the Customer Advocacy groupProvide training and assistance to othersLeadership: both as a lead to get customer issues resolved and set examples within Customer Advocacy Group Accomplish daily tasks reliably and accurately. Maintain and improve functional proficiency. Identify improvement opportunities in the Group and work to realize themUse Microsoft Office Suite to communicate and interact with customers and internal colleagues

Respond to and process client inquiries/orders via phone, fax and email requestsWork closely with purchasing agents and researchers in a B2B environmentWork closely with company sales representatives to make the customer service experience seamlessUtilize company database/ERP, website and Salesforce.com to process orders and log customer account informationParticipate in company/departmental improvement projectsExecute, interpret and respond to customer service satisfaction surveysUse Microsoft Office Suite to communicate and interact with customers and internal colleagues

Provided outstanding customer service to SHL's client base who require assistance with product inquiries, ordering products, setting up online projects and billing as well as interacting and communicating with internal colleagues. This position also had strong administrative functions which included daily shipping/receiving, inventory control, vendor relations, invoicing/billing as well as other duties as assigned.

At USSA, I was licensed as a property and casualty insurance specialist, providing excellent customer service to USAA's member base. I issued and adjusted auto/property polices, assisted members with questions regarding their insurance policies and assessed potential member needs. Understanding the members potential needs then allowed me to offer more of USAA's product line helping each individual client with their specific financial need and the company's bottom line.

At Hewlett Packard, I provided world class support on the NetServer line of products. I worked one-on-one with customers, answering questions and handling the technical presales and post-sales telephone support. I utilized all system software including multiple databases to be able to perform my job.Providing excellent customer service as well as an outstanding troubleshooting ability, including but not limited to: basic server architecture, scsi/ide technology, RAID technology, and various NOS assistance, including Win NT 4.0, W2k and Netware allowed me to resolve client issues and challenges as well as maintain and create positive working relationships for HPs commercial clients.