Jennifer Illich Email & Phone Number

Tampa, Florida, United States

Jacksonville, Fl, Us

• Manages UKG Dimensions platform, including 20 time clocks, supporting 2,500+ employees for Timekeeping and Advanced Scheduling• Conducts testing and provides company communication for all UKG system updates• Created employee and manager-level training documentation and conducted virtual live training sessions• Key team player in the Dimensions conversion from WFC; condensed a 6-month implementation to 5 weeks due to loss of the previous system• Processed over 1,200 support requests received over a 6-month period for technical assistance on a wide range of issues related to the system while maintaining the company's SLA policy

Brentwood, Tn, Us

HRIS Solutions Analyst / HCA Healthcare Inc.• Increased customer satisfaction by resolving Lawson HR system issues• Managed Minimum Wage Project consisting of 150 file uploads impacting 14,000+ employees• Processed over 3,500 support requests received over a 6 month period, as part of a 4 person team, for technical assistance on a wide range of issues related to the Lawson HRIS system while maintaining the company's 48hr SLA policy• Executed extensive UAT testing for HRIS system conversion project from Lawson HR to GHR, including script writing• Executed UAT testing in current Lawson HR systems to ensure updates performed as desired

Worldwide, Us

• Processes weekly multi-state payroll for 450 hourly and salaried employees• Processes onboarding information for domestic and international employees in HRIS system• Administers all benefits; including H&W, retirement, FLMA, and disability• Maintains all employee account information; including personal, schedules, compensationand benefits• Performs all HRIS configurations necessary for new procedures and processes• Provides documentation and training to all end-users of the HRIS system• Processes payroll general ledger• Reconciles benefit enrollments and billing

Us

• Provided leadership and accountability to all direct reports and departmental functionsincluding implementations, customer service and tax.• Led and planned for all incoming support needs (phone and email).• Coordinated all account management assignments and work with implementationmanager on timing of account handoff.• Coordinated with marketing for all outbound client communication.• Assigned and administered timely and accurate filing for all reportable items.• Assessed custom client requests and solutions.

Albany, Ny, Us

• Work closely with other Kronos resources on new client implementation, upgrade, and change order projects.• Provide technical on-site application support to customers, answering complex questions on function and usage of product.• Provide Help Desk support of inbound calls, emails, and support tickets as needed.• Provide both pre-sales and service support where domain or product expertise does not exist within the customer organization.• Proactively consult on best practice methodology to ensure client success.• Utilize technical ability to prioritize issues and respond appropriately to multiple critical situations.• Analyze customer configurations and think out of the box to resolve and/or work around setup issues.• Research application questions by setting up scenarios and testing the application.• Maintain a high level of enterprise competence, coordinate development and assignments, and identify, capture and share expertise.

Basel, Ch

• Ensure adherence to quality standards, deadlines, and procedures with a strong focus on customer satisfaction through managing a team of 7 professionals in a virtual Service Center environment.• Guarantee customer needs are met in a timely fashion by designing the consolidated email and phone system to serve as the central repository for all customer inquiries.• Save time and money by functioning as the System Administrator for Enterprise eTime and Service Now, by ensuring that they are working efficiently by troubleshooting and configuring new requirements as necessary.• Integrated a 1,500 employee acquisition into the existing HRIS system and trained all members of the HR, Payroll and Benefits teams on SAP HRIS while a member of the project team.• Perform as the technical liaison between Lonza and ADP Global View technical team by gathering the needs and requirements of other departments (Benefits/Finance/HR) and ensure they are communicated correctly to the ADP technical team, tested properly and function appropriately in the production system.• Implemented on-line timekeeping system (Enterprise eTime) to 20 US locations and 1,500 employees, including configuration and customization including physical time clocks, web-based and mobile time recording.• Enhanced the knowledge of eTime end users by creating training aids and conducting classes.• Developed a “one-stop” employee/manager/HR portal to have questions answered, issues resolved and data processed through the implementation of a Service Now platform for the NA HR Service Center, including redesigning paper forms to an on-line solution, work flows and a knowledge base training.

Basel, Ch

• Improved department processes by providing coaching to junior team members and guidance on the application of agency policies, procedures and standards.• Ensured all employees were paid accurately and in a timely manner by processing multiple payrolls with various frequencies; a consolidated process coordinated across multiple US locations.• Provided accurate data across the entire organization by maintaining all US HR Employee Master Data and US Organizational Data in SAP HRIS System as well as detailed organizational charts.• Satisfied internal customers by answering employee questions regarding payroll and tax and resolving any issues.

Basel, Ch

• Benefited departments outside of payroll by implementing new configuration as needed including custom Crystal reports, pay codes, and tax jurisdictions leading to tax and payroll compliance and enhanced reporting. • Maintained all US HR Employee Master Data and US Organizational Data in SAP HRIS System.• Converted Ceridian HRIS to SAP HRIS• Integrated a 500 employee acquisition

Basel, Ch

• Executed payroll preparation and entered data in HRIS system.• Processed confidential tax form information.• Worked with Finance to ensure timely postings of payroll related financial data.

Walnut Creek, Ca, Us

• Processed payroll and related finance activities for approximately 200 employees.