● Provide comprehensive administrative support to the CEO and CAO including managing calendar, protecting productive time, scheduling meetings and travel, call and email screening ● Complex calendar management across multiple time zones for CEO / CAO and leadership team ● Accounts payable ● AR including collections and complex billing ● Legal contract review and authorized signer on behalf of CEO ● Human Resources Recruiting, interviewing, onboarding, performance management, payroll, terminations and company handbook / policies creation, employment agreements ● Travel arrangements and expense reporting for leadership team ● Client relations include contract negotiations and contract renewals ● Employee training and coaching sessions on behalf of the CEO ● Project management with accurate attention to detail ● Coordinate and lead monthly (remote) all employee happy hour ● Anticipate the needs of the CEO and make decisions by bringing the appropriate stakeholders and staff in order to make decisions on CEO's behalf ● Coordinate and administer company benefits including medical, dental, vision and paid time off ● Annual conference scheduling and planning ● Prepare PowerPoint presentations for CEO delivery to stakeholders, investors and clients ● Take proactive approach to problem solving with strong decision-making ability ● Maintain high level of discretion, confidentiality and professionalism

- Accounts payable including reclasses, accruals and budgeting- Payroll- Contract Specialist - Inventory verification including contacting vendors for total sales to establish par levels- New hire orientation and compliance training- Work with vendors to obtain bids and direct work- Assist with budget reports and board packets- Audit preparation and preparation of action plans- Fill in as needed in all departments including front desk and housekeeping- Audit compliance including training tracker, safety trainings and binders- Handle owner complaints- Prepare emails, reports and training materials for staff- Develop and communicate department specific SOPs- Create and track documents for OneNote, OneDrive and SharePoint

- Recruiting, interviewing and training staff - Recruitment of residents and doctors- Book travel per owner’s preferences- Research salary surveys for like businesses- Coordinate owner’s schedule for three businesses- Market research for family business- Website edits- Marketing including Google AdWords, Facebook, and other social media campaigns- KPI and benchmark reporting- Coordinate and hire voiceover, SharePoint, video production contractors- Research additional business opportunities- Coordinate care, cleaning and remodeling of rental properties- Prepare practice documents for surgeries- Coordinate office events including catering- Coordination with contractors on construction and maintenance

- Management training- Career development plans- Monthly newsletters- Coordination and delivery of mystery shopping results- On-the-spot coaching- New hire orientation- Preparation of SOP's for various departments- Leader of the Rewards & Recognition Committee- Planning of quarterly associate appreciation parties- Recruiting, interviewing and hiring- Coordinate training procedures for various positions including cashiers, chip runners, poker dealers, etc- General HR duties - Yearly development and delivery of compliance training

- Disability navigation specialist- Job readiness assessments and career exploration- Job skills training- Computer literacy and Microsoft Office training- Life skills training- Case management referring clients to community resources- Curriculum design

- Employment Specialist focusing on building computer skills and helping clients obtain Microsoft Certifications funded by a goverment grant. - Successfully certified over 500 clients in computer skills for a goverment grant that required 300 certifications. - Assist welfare recipients, AeroSpace lay-offs, and unemployment claimants enter back in to the workforce.

- Design, development and delivery of national sales focused trainings- Communication with corporate and local management to determine and fill training needs- See below for additional responsibilities

- Deliver of National Step Ahead Curriculum to compant owned stores and Indirect Channel- Sales training focused on the Extraordinary Customer Experience- Daily attendance emails and data reconciliation- Build market relations and buy in from client for training- Certification of RCM and ARCM- In store coaching using Certification Matrix- Mentoring of COR staff in store and in classroom- Evaluation of participants and training effectiveness

- Design, development and delivery of national sales focused trainings- Communication with corporate and local management to determine and fill training needs- See below for additional responsibilities

Step Ahead (Human Resources)- Deliver of National Step Ahead Curriculum to company owned stores and Indirect Channel- Sales training focused on the Extraordinary Customer Experience- Daily attendance emails and data reconciliation- Build market relations and buy in from client for training- Certification of RCM and ARCM- In store coaching using Certification Matrix- Mentoring of COR staff in store and in classroom- Evaluation of participants and training effectiveness

- Training of all retail new hires including general cellular knowledge, equipment, billing system, WLNP, rate plans, features etc.- Design and implementation of one week training module and knowledge based assessment for newly hired employees- Development of online training in Learning Management System- Coaching and assessment of existing employees to identify additional training needs- Preparation of involvement in Atlys and RMS training and testing- Development and delivery of training for new products such as phones and internet based revenue generators such as Jamdat, Handango, and RIM products- Assisting managers with weekly sales/training calls- Implementation of new programs in CSFR channel such as call calendars, daily activity tracking sheets, telemarketing scripts, and Excel follow-up worksheets - Assist in development and delivery of sales training including a two day class that teaches opening, building rapport, questioning, handling objections, added value selling, closing techniques and award winning customer service- Involvement in projects such as Wireless Strategies Board Game for sales Management- Assistance in development and training of multi-tier compensation plan- In store observation and coaching sessions

- Supervision of 15 - 25 staff members- Supervision of 3 retail locations- Coordination of additional locations- Visual Merchandising- Human Resource issues such as hiring and termination of employees- Public Relations / Community Involvement- Monthly market commissions- Coaching and Performance Improvement Plans for employees- Quota obtainment - Coaching and one-on-one sessions weekly

- Design, development, and delivery of National Sales focused trainings- Communicate with corporate and local management to determine and fill training needs- Online Training Development using SkillSoft- Design and implementation of corporate training module- Development of online training in Learning Management System- Training and testing of existing employees to identify additional training - Preparation and testing of Windows based billing system training- Development and delivery of training for new products- Implementation of new programs such as call calendars and telemarketing scripts- Delivery and development of sales training including a new one day class that teaches opening, building rapport, questioning, handling objections, added value selling, and closing techniques- In store observation and coaching sessions with over 150 sales and customer service reps

- Supervision of 60 plus staff members over a six store market- Coordination of additional location in Campbellsville- Visual Merchandising according to Marketing Department Planogram- Human Resource issues such as hiring, termination, and coaching of employees- Public Relations / Community Involvement- Monthly market commissions- Coaching and Performance Improvement Plans for employees- Quota obtainment - Coaching and one-on-one sessions weekly- Weekly Proffit and Loss Statements

Supervision of over 30 authorized local and national dealers in the Kentucky market- Daily stack ranking- Visual merchandising for agent locations- Competition tracking throughout market- Public Relations/Community Involvement.- Weekly and monthly administrative reports and reconciliation of month end commission statements- Initial and continuous training of all new and existing dealers- Ordering and supplying sales collateral for all dealers- Assist in development/implementation of monthly promotional and marketing ideas including development of newspaper, radio and direct mail ads- Quota obtainment- Preparation of training and delivery to all dealers on new products- Monthly action plan identifying goals and roadmap to achieve them- Preparation of matrix for new rates- Recruiting additional points of distribution- Payout of co-op dollars, design and approval of advertising

Supervision of over 30 authorized local and national dealers in the Kentucky market- Daily stack ranking- Visual merchandising for agent locations- Competition tracking throughout market- Public Relations/Community Involvement.- Weekly and monthly administrative reports and reconciliation of month end commission statements- Initial and continuous training of all new and existing dealers- Ordering and supplying sales collateral for all dealers- Assist in development/implementation of monthly promotional and marketing ideas including development of newspaper, radio and direct mail ads- Quota obtainment- Preparation of training and delivery to all dealers on new products- Monthly action plan identifying goals and roadmap to achieve them- Preparation of matrix for new rates- Recruiting additional points of distribution- Payout of co-op dollars, design and approval of advertising

Supervision of 20 authorized dealers- Recruitment of additional points of distribution- Ensure all agents have sufficient materials to do business including collateral and forms- Initial & continuous training of all new and existing agents- Maintain marketing reports regarding competitive activities throughout the market- Coordination of special events such as phone fairs or agent participation in community events- Bi-weekly visits to all agents to assist with visual merchandising and provide selling tools and promotional items- Publish monthly newsletter detailing monthly promotion, advertising schedules, monthly quotas, selling ideas, motivational articles and quotes- Assist in agent advertising including writing spots, recording spots, negotiating media packages and processing co-op funds- Monthly quota obtainment

Supervision of 8 authorized dealers- Recruitment of additional points of distribution- Ensure all agents have sufficient materials to do business including collateral and forms- Initial & continuous training of all new and existing agents- Maintain marketing reports regarding competitive activities throughout the market- Coordination of special events such as phone fairs or agent participation in community events- Bi-weekly visits to all agents to assist with visual merchandising and provide selling tools and promotional items- Publish monthly newsletter detailing monthly promotion, advertising schedules, monthly quotas, selling ideas, motivational articles and quotes- Assist in agent advertising including writing spots, recording spots, negotiating media packages and processing co-op funds- Monthly quota obtainment

Hiring and training of new employees- Implementation of disciplinary plan and termination of employees- Supervision of 9 full time employees and 4 part time employees- Constant tracking of stock including month end inventory and reconciliation- Maintain advertising and tracking log- Coordination of special events including bi-monthly sponsorship of American Red Cross Blood Drive- Monthly quota obtainment- Daily deposits and reconciliation of daily batch sheets for payment posting- In store customer care for regular and problem accounts- Assist local Account Executives in establishing leads and servicing local major accounts- Office build out, including comparing and excepting quotes and working with sub-contractors to assure timely completion

Hiring and training of new employees- Implementation of disciplinary plan and termination of employees- Supervision of 9 full time employees and 4 part time employees- Constant tracking of stock including month end inventory and reconciliation- Maintain advertising and tracking log- Coordination of special events including bi-monthly sponsorship of American Red Cross Blood Drive- Monthly quota obtainment- Daily deposits and reconciliation of daily batch sheets for payment posting- In store customer care for regular and problem accounts- Assist local Account Executives in establishing leads and servicing local major accounts- Office build out, including comparing and excepting quotes and working with sub-contractors to assure timely completion