Jennifer Watson Email and Phone Number

- Led a team focused on technical projects to enhance product performance and scale, resulting in a 30% reduction in daily user task hours for our tagging product suite.- Maintained a prioritization queue for engineering work to support $150MM+ product offering. This included managing key partner relationships, understanding GTM needs, identifying product requirements, assessing resources, and establishing timelines.- Provided technical expertise and streamlined operational support during a major database migration from AWS to Oracle Cloud Infrastructure, resulting in product efficiencies and achieved cost savings of $50,000 monthly.- Created best practices for documentation, Jira workflows, and training, increasing team efficiency by 25% based on internal operational surveys.

- Managed Technical Account Managers supporting enterprise clients (80% of annual revenue), using - -Salesforce and Oracle CRM.- Revised team charter for newly scaled team to focus on proactive and consistent support of OA’s largest clients, including technical projects focusing on Log Level Data, APIs, and Javascript tagging. - Addressed gaps and enhanced processes for documentation and workflows within Jira and Confluence, leading to an increase in cross-team productivity.- Strategically collaborated with leadership teams across Operations, Product, and Engineering to review key initiatives in support of our Go-to-Market teams.

- Provided strategic support to enterprise advertiser clients (45% of annual revenue) by troubleshooting issues, managing incidents, and ensuring our product met their needs.- Main Go-to-Market stakeholder in high touch reporting projects, resulting in 50%+ adoption rate across all client types. - Managed communication for product releases, incidents, and updates using Confluence.

Utilize excel, organizational and analytical skills to plan online digital media campaigns from start to finish. Educate and work with sales in the Travel vertical during the RFI and RFP process along with providing reporting and feedback on campaign performance during flights. Maintain consistent communication with the client to address campaign performance. Lead my entire department in taking on data and audience management; this included collaborating with partner teams, creating training material, executing trainings and managing a subject matter expert team across our NAR region. Work intimately with our Product and Product Management teams to provide feedback and insight, participate in testing and relay product rollouts to members of my department. Worked through an acquisition and integration with Yahoo!.

Utilized excel, organizational and analytical skills to plan online digital video campaigns from start to finish; this included IO business with an agency platform deal. Educated and worked with sales during the RFI and RFP process along with providing reporting and feedback on campaign performance during flights. Worked on US and Canadian media plans. Helped train and build out the Toronto office as Canadian business scaled; this included being a part in setting processes for a major platform deal.

Assist many executives in executing tasks outside of reception duties including compiling brand lists regularly for the SVP of Research, complete monthly expense reports for two executives and help facilitate meeting coordination in terms of conference room booking and catering. The reception duties include coordinating catering and food orders for the San Francisco office on a daily basis, maintaining a fully stocked and clean kitchen, greeting employees and guests as they enter the office, maintaining a professional and welcoming demeanor to represent BrightRoll in a positive way and ensuring every employee has their needs met within a reasonable scope.

Interned and was offered a full-time position based on performance.Work on medical record and billing retrieval.Prepare and write demands.Handle pre-litigation and litigation files.Correspond with clients, attorneys and insurance companies on a daily basis.Monitor and assess client's treatment in regards to doctors, diagnostic studies, surgical procedures and therapy. Attend mediations, depositions and other tasks associated with assisting the attorney with litigation.Assist in clientele intake.Delegate tasks to interns and other employees.

Assisted the attorney in medical record and billing retrieval, attended mediations for our clients with the attorney and prepared and drafted demands to be sent to the insurance companies.