Jennifer L. Email & Phone Number

Chicago, Illinois, United States

• Manage AMA STEPS Forward® practice improvement strategies projects, which includes, educational playbooks, toolkits, podcasts, case studies, webinars and other digital content projects across the Professional.
• Collaborate and align with other PS2 workstreams, AMA business units, partners, and vendors to ensure proper implementation of projects. Managing multi-phased, multi-stakeholder project plans.
• Organize and facilitate STEPS Content Production meeting; documenting project updates and follow up with stakeholders for on time task completion.
• Asana SME, hosting training sessions and ensuring adoption across PS2.

Chicago

• Administered the development, implementation, and evaluation of various, innovative surgical education programs for residents and practicing surgeons.
• Worked directly with surgeon content experts to create and implement complex web-based education programs.
• Scheduled committee meetings (virtual and in-person), conference calls, and courses, developed meeting agendas and minutes, and distributed/tracked follow-up task lists to project participants.
• Developed and disseminated promotion materials, screened program applicants, and supported technical administration.

Chicago, IL

• Supported ISCR (Improving Surgical Care and Recovery) program implementation efforts to ensure participants reach optimal success with implementation of identified enhanced recovery pathways and increased compliance to.
• Managed projects and activities in the area of program participation impact and sustainability efforts.
• Ensured project deliverables were properly specified and met.
• Management and implementation of projects and tools related to program data abstraction and data entry efforts, process measure compliance feedback and support, registry testing and support.

Rosemont, IL

• Responsible for the active management of escalated support requests for Registry Program(s) and Registry Insights platform including gathering and prioritizing product and customer requirements, working closely with.
• Collaborated with cross functional teams to analyze and triage issues. Examined all details of issues and/or enhancements and worked together to determine work estimations based on sprint and release cycles.
• Effectively communicated transparency with business stakeholders from start to finish, focused on resolving issues as swiftly as possible.
• Continuously evaluated process and formalized the collection of user feedback and service issues to drive change that improved the overall customer experience.

Chicago, IL

• Performed continuous improvement of ACCME’s Accreditation Management System and the Program and Activity Reporting System.
• Collaborated with IT, accreditation, and education teams to ensure web applications delivered high quality services that meet the needs of accredited organizations and stakeholders.
• Established a thorough understanding of the accreditation process for providers seeking accreditation in the ACCME system and acquired expertise in the purpose, capabilities, and points of integration of the portal.
• Served as the Super User/Admin for the accreditation portal system and identified and documented opportunities for improvement or issues with the portal system. This included identifying the root cause of issues and.
• Participated in educational sessions with users and provided instruction on ACCME’s use of the AMS and PARS to new employees as a part of the on-boarding process.

Cary, Illinois, United States

• Provided system administration for Stryker's Electronic Learning Management System.
• Conducted training courses and worked closely with associates on all training related activities.
• Created and maintained curriculums, user groups, and training courses for department managers.
• Managed and assisted with facilitation of instructor led classes. Tabulated weekly reports and performed quarterly audits.
• Ensured documentation and change notifications were processed and distributed.

Chicago, IL

• Provided leadership in developing solutions across various functional areas to meet client needs and highlight process improvement opportunities.
• Defined business needs, enhancements and requirements for systems and business processes utilizing Agile and Waterfall Methodologies.
• Facilitated requirements gathering and traceability, performed operational analysis, and synthesized complex concepts into simple business terms.

Bensenville, IL

• Provided administration and support of testing processes applied across the SDLC Software Development Life Cycle for all critical business and IS application.
• Responsible for training and documentation of processes for the testing organization.
• Led continuous improvement by leveraging quality improvement methodologies (e.g. Six Sigma).

Rockford, Illinois Area

• Audited design process activities including Process Artifacts (documents, reports, reviews), Test Plans, Test Execution, Compliance to plans and standards.
• Reviewed flow down of customer requirements into software design and verification.
• Provided guidance to the program/engineering staff, equipping them to work with regulatory commissions and to achieve certification of aviation software products.
• Participated in formal reviews (customer and internal) for assigned programs as needed to provide assurance that program plans were being properly carried out.

Schaumburg & Libertyville, IL

• Contributed to Customer Validation Certification (CVC), Quality, and Training for Motorola Mobility. Verified and executed test plans, assigned duties, automation, tracked and elevated issues for North American and.
• Drove successful ISO 9000 certification through coordination of audit activities and led coordination of SEI CMM Internal Assessment.
• Provided documentation management and framework to implement in new CVC locations worldwide.
• Created training plans for all of CVC.
• Provided project leadership for accessory while analyzing data in all 4 phases of testing: Planning, Preparation, Execution, and Close Out.
• Analyzed internal tools, implemented, and documented new processes as needed for Software System Test (SST) group.

Rolling Meadows, IL

• Validated cellular phone applications from user’s perspective. Verified and edited User’s Manual for the cellular phone and reported necessary changes.
• Collaborated with diverse groups to define cellular phone behavior and meet deadlines.
• Wrote detailed test plans, expanded high level test cases, executed all test cases, recorded results, noted blockage, and reported issues.

Bachelor Of Science, Psychology

Master'S Certificate, Project Management