Jennifer Luu Email & Phone Number

San Jose, Ca, Us

Atlanta, Georgia, United States

• Develop and optimize automated customer usage reports in PowerBI and Looker Studio, enhancing report accuracy and reducing manual effort • Collaborate with internal teams and external stakeholders to extract and analyze usage metrics for case studies, ROI models, business reviews, and investor reports, resulting in actionable insights that drove 30% business growth• Perform in-depth data analysis on customer product usage metrics using Python and SQL, uncovering key trends and contributing to 95% customer retention rate• Streamline and automate data extraction processes for weekly/monthly reporting and quarterly benchmarking across 30+ customers, cutting data processing time by 50%• Engineer Python scripts to resolve data storage challenges across Universal Analytics, GA4, Mixpanel, and BigQuery, improving data accessibility and reducing retrieval time• Prepare and present detailed reports on key findings and product trends to senior management, facilitating informed strategic decisions that led to 40% revenue increase• Identify and analyze patterns in complex data sets exceeding 1M+ rows, supporting data-driven decisions that optimize operations and improve efficiency

Mountain View, California, United States

• Achieved a 98% SLA completion rate by conducting root cause analysis and providing engineering support on simulations of internal autonomous vehicle software• Analyzed and compiled failure mode data from 1,000+ events, creating detailed Google Sheets/Slides reports that informed software updates and engineering decisions• Enhanced data clarity by generating visualizations that identified trends and breakdowns across 50+ software categories, aiding in targeted software improvements• Streamlined reporting processes by automating data visualizations and SQL scripts, reducing report debugging time by 2 hours per week

San Jose, California, United States

• Analyzed Tim Roughgarden's transaction fee mechanism design proposal for the Ethereum blockchain• Investigated similarities among 5,000+ transactions using machine learning algorithms (hierarchical clustering) in RStudio to improve user fee estimation based on price, processing time, and computational power• Quantified and tested 4 measurements of network congestion under simulated conditions in Jupyter Notebook

San Jose, California, United States

• Examined winning strategies for mathematical impartial game NIM and applied results to a transformation of the game NIMPATHS• Developed 4 mathematical proofs and published research paper for Preparing Undergraduates through Mentoring toward PhD's (PUMP)• Presented results to PUMP Symposium to an audience of 50+ professors and undergraduates

San Jose, California, United States

• Provided remote tutoring to 80+ students in advanced mathematics and statistics, enhancing their academic performance through tailored 1-on-1 sessions• Recognized as top 3 most used tutor with an average usage rate of 80% in Spring 2021 • Achieved advanced level 2 tutor certification

San Jose, Ca

• Managed a resource database utilized by over 2,000 students, ensuring timely access to academic materials and support• Resolved 50+ students’ academic concerns through 1-on-1 mentorship and collaboration with course professors and instructors