Jennifer Walker Email & Phone Number

Vermont, United States

San Francisco, California, United States

*I was impacted by the 24% reduction in staff on December 14, 2023.In addition to my regular technical writing responsibilities, I onboarded, trained, and managed the Operations team's technical writers, overseeing their workload and project requirements. I designed and published the Operations Knowledge Base, providing frontline operators with direct and easy access to critical documentation. This ensured uniformity in protocols and procedures across all markets. •Created a new… Show more *I was impacted by the 24% reduction in staff on December 14, 2023.In addition to my regular technical writing responsibilities, I onboarded, trained, and managed the Operations team's technical writers, overseeing their workload and project requirements. I designed and published the Operations Knowledge Base, providing frontline operators with direct and easy access to critical documentation. This ensured uniformity in protocols and procedures across all markets. •Created a new suite of operations and safety documentation for the commercial launch of the Origin •Developed and maintained the Operations Technical Writing Style Guide, which served to standardize all technical operations documentation moving forward•Co-created and implemented the technical writer QA process, which decreased our review and edit time as well as prevented time-consuming post-publish corrections•Embedded within project and product management teams to gain knowledge of incoming changes that impacted documentation to organize project timelines proactively Show less

Morgan Hill, California, United States

•Facilitated status meetings with product managers and other key stakeholders to ensure accuracy and efficiency in all content creation•Implemented a team dashboard in Jira to track tasks and ensure optimal workload and efficiency across the team•Designed and implemented team workflows to meet project timelines and prioritize tasks for efficiency•Produced retailer and rider-facing user manuals (assembly and operations SOPs), service guides, technical bulletins, and training video… Show more •Facilitated status meetings with product managers and other key stakeholders to ensure accuracy and efficiency in all content creation•Implemented a team dashboard in Jira to track tasks and ensure optimal workload and efficiency across the team•Designed and implemented team workflows to meet project timelines and prioritize tasks for efficiency•Produced retailer and rider-facing user manuals (assembly and operations SOPs), service guides, technical bulletins, and training video scripts for bicycles and other cycling products. •Created the Content Team review process for all technical content. •Created and managed the technical writing style guide, and regularly published the team blog to communicate Content Team announcements, updates, and team performance data Show less

Cupertino, California, United States

•Generated a new suite of safety documentation (internal and customer-facing) during COVID•Collaborated with UX writers, instructional designers, PR, and legal teams to create easy-to-understand internal knowledge base articles (internal wiki), email templates, bulletins, support team scripts, FAQs, safety policies, and external help content for products and programs•Worked with team members to improve the review process for all internal and customer-facing help… Show more •Generated a new suite of safety documentation (internal and customer-facing) during COVID•Collaborated with UX writers, instructional designers, PR, and legal teams to create easy-to-understand internal knowledge base articles (internal wiki), email templates, bulletins, support team scripts, FAQs, safety policies, and external help content for products and programs•Worked with team members to improve the review process for all internal and customer-facing help contentEmployment provided by TaskUs. Show less

Brecksville, Ohio, United States

•Led Documentation Team in product/application trial program•Collaborated with cross-functional team leads, software engineers, QA, and customer support agents to define deliverable goals, deadlines, and content strategy•Facilitated review process improvements for all customer-facing help content•Led company-wide learning and development sessions on communication standards and public speaking•Created and edited user guides, training manuals, release notes, web content including… Show more •Led Documentation Team in product/application trial program•Collaborated with cross-functional team leads, software engineers, QA, and customer support agents to define deliverable goals, deadlines, and content strategy•Facilitated review process improvements for all customer-facing help content•Led company-wide learning and development sessions on communication standards and public speaking•Created and edited user guides, training manuals, release notes, web content including blog, campaign initiatives, social media marketing content (Instagram, Twitter, Facebook), and video scripts Show less

Cleveland, Ohio

•Created and coached an endurance training program twice per week•Coached a CrossFit class once a week

Cleveland, Ohio, United States

•Wrote content on trail running, track and field, and strength training

Westlake, Ohio

•In addition to teaching various English and Communications courses throughout my 12-year teaching career, I also coached girls track, co-advised the school newspaper and the National Honors Society, and advised the Drama Club and the class of 2008.

Cleveland, Ohio

•Wrote content for company blog and company newsletter sent to clients•Researched and interviewed SMEs in photography, film, CGI, and advertising

Avon Lake, Ohio

•In addition to teaching various English and Communications courses throughout my 12-year teaching career, I also coached girls track, co-advised the school newspaper and the National Honors Society, and advised the Drama Club and the class of 2008.

Master’S, Education - Curriculum And Instruction

Bachelor'S, English Language And Literature, General

B.A. in English with a concentration in Creative Writing