Jennifer Walker Email & Phone Number

Vermont, United States

San Francisco, California, United States

• I was impacted by the 24% reduction in staff on December 14, 2023.In addition to my regular technical writing responsibilities, I onboarded, trained, and managed the Operations team's technical writers, overseeing.
• Created a new… Show more *I was impacted by the 24% reduction in staff on December 14, 2023.In addition to my regular technical writing responsibilities, I onboarded, trained, and managed the Operations team's.
• Created a new suite of operations and safety documentation for the commercial launch of the Origin
• Developed and maintained the Operations Technical Writing Style Guide, which served to standardize all technical operations documentation moving forward
• Co-created and implemented the technical writer QA process, which decreased our review and edit time as well as prevented time-consuming post-publish corrections
• Embedded within project and product management teams to gain knowledge of incoming changes that impacted documentation to organize project timelines proactively Show less

Morgan Hill, California, United States

• Facilitated status meetings with product managers and other key stakeholders to ensure accuracy and efficiency in all content creation
• Implemented a team dashboard in Jira to track tasks and ensure optimal workload and efficiency across the team
• Designed and implemented team workflows to meet project timelines and prioritize tasks for efficiency
• Produced retailer and rider-facing user manuals (assembly and operations SOPs), service guides, technical bulletins, and training video… Show more
• Produced retailer and rider-facing user manuals (assembly and operations SOPs), service guides, technical bulletins, and training video scripts for bicycles and other cycling products.
• Created the Content Team review process for all technical content.

Cupertino, California, United States

• Generated a new suite of safety documentation (internal and customer-facing) during COVID
• Collaborated with UX writers, instructional designers, PR, and legal teams to create easy-to-understand internal knowledge base articles (internal wiki), email templates, bulletins, support team scripts, FAQs, safety.
• Worked with team members to improve the review process for all internal and customer-facing help… Show more
• Worked with team members to improve the review process for all internal and customer-facing help contentEmployment provided by TaskUs. Show less

Brecksville, Ohio, United States

• Led Documentation Team in product/application trial program
• Collaborated with cross-functional team leads, software engineers, QA, and customer support agents to define deliverable goals, deadlines, and content strategy
• Facilitated review process improvements for all customer-facing help content
• Led company-wide learning and development sessions on communication standards and public speaking
• Created and edited user guides, training manuals, release notes, web content including… Show more
• Created and edited user guides, training manuals, release notes, web content including blog, campaign initiatives, social media marketing content (Instagram, Twitter, Facebook), and video scripts Show less

Cleveland, Ohio

• Created and coached an endurance training program twice per week
• Coached a CrossFit class once a week

Cleveland, Ohio, United States

• Wrote content on trail running, track and field, and strength training

Westlake, Ohio

• In addition to teaching various English and Communications courses throughout my 12-year teaching career, I also coached girls track, co-advised the school newspaper and the National Honors Society, and advised the.

Cleveland, Ohio

• Wrote content for company blog and company newsletter sent to clients
• Researched and interviewed SMEs in photography, film, CGI, and advertising

Avon Lake, Ohio

• In addition to teaching various English and Communications courses throughout my 12-year teaching career, I also coached girls track, co-advised the school newspaper and the National Honors Society, and advised the.

Master’S, Education - Curriculum And Instruction

Bachelor'S, English Language And Literature, General

B.A. in English with a concentration in Creative Writing