Jennifer Zhang, Pmp, Csm Email & Phone Number

Houston, Texas

Agoura Hills, California

• Led the Payment Processing and Digital Channel Work Stream in converting an in-house application to externally managed platforms• Utilized industry standard tools, applications and methodologies to ensure project management standards and practices are followed, risks mitigated, and compliance requirements achieved• Managed activities and deliverables for 90+ technology teams, multiple lines of business, and customer channels to deliver a successful conversion to the vendor products• Leveraged Rally reporting for Features and Stories, ensuring clear visibility of progress by development teams to Agile team milestones and program delivery schedules• Led cross functional teams to test and validate data conversion from BAC to BKI and tracked defect resolution• Prepared weekly status reports and maintain Project Plan (WBS)

Torrance, California

• Managed backend systems and services for Toyota, Lexus and Scion including Dealer Information System, SSO (Single Sign On) authentication services, and DAM (Digital Asset Management) System• Served as Product Owner during Toyota’s transition to Agile using SCRUM methodology• Supported integration of 80+ applications with RESTful web services• Managed Cloud & FTP migrations, as well as resolution of security risks• Maintained relationships with clients, vendors and business partners

Torrance, California

• Managed projects including desktop & mobile sites, responsive sites, as well as mobile & tablet apps for automotive clients• Established and maintained relationships with off-site production resources• Developed detailed quotes for proposed projects• Created and maintained project documentation & budget• Actively communicated with project stakeholders and resources to ensure successful execution

Santa Monica

• Managed mobile web and mobile app projects from conception to completion for Fortune 500 companies• Managed, supported and served as a point of escalation for a team of project managers and their clients• Served as on call 24/7 support to clients as part of the executive operations team• Reviewed and approved statements of work, project requirement documents, wireframes, UI guidelines, and timelines prior to client delivery.• Actively used JIRA, Confluence, MS Project, Viso, Word, Outlook, Excel & PowerPoint, to create and maintain project documentation and manage project tasks.• Drafted and maintained project requirement documents and timelines for Tier 1 clients• Managed cross-functional teams overseas and cross-country, including creative, development, technical engineers and quality assurance• Responsible for the hiring and training of new project managers

Santa Monica, California

New York, New York

• Drafted statements of work and scoped definitions (deliverables, cost and schedule)• Assisted in developing documentation, creative briefs, project plans, site architecture and requirements documentation• Worked with creative, client and media to obtain all necessary information and specifications to produce deliverables• Tracked changes and project-related tasks while ensuring quality of final deliverables• Managed budget/resource planning, allocation and management to ensure profitability• Managed large cross-functional teams as well as freelance creative, technical and editorial resources• Maintained relationships with pharmaceutical clients and third-party vendors

New York, New York

• Managed the development and production of desktop applications, in page widgets, Facebook applications, and syndication pages for Fortune 500 companies and top Internet Retailers• Customized and managed the Direct Message Lab REACH platform (CMS tool) for each individual client• Communicated pertinent project details and escalated issues that threatened project goals and timelines, as well as negotiated changes in proposal and scope of project.• Created training documents, PRDs (Project Requirement Documents), wireframes and mockups.

Farmingdale, New York

• Built and maintained client relations with Fortune 500 companies• Managed off-shore technical and creative resources located in India• Responsible for meeting with clients to define and establish project scope and timeline.• Created and produced necessary mockups, wireframes and presentations.• Supervised the project structure by performing detailed planning and managing project execution.• Maintained quality assurance of projects by meeting regularly with project teams to review progress and to ensure that project objectives are on target.• Resolved problematic development issues while maintaining integrity of design intent.• Managed the development of a scalable community management system• Trained new hires for project manager and administrative assistant positions.

Bachelor'S Degree, Psychology

Education record