Jennifer Matteson Email & Phone Number

Emergent Software is a full-stack technology solution provider specializing in the Microsoft ecosystem. We partner with our clients to modernize business operations with Microsoft-focused cloud transformation, custom software development, and data engineering. Our goal is to become our clients’ long-term technology partner by delivering quality tailored solutions that align to your business strategy and then standing by those solutions over the long haul with a variety of 24/7 support and managed services plans.

St. Louis Park, Mn

Managed the onboarding of new consultants, W2, nearshore, and offshore resources. Responsible for the Consultant Care program and overall project satisfaction during their engagement.● Managed the consultant journey from the initial offer to the end of assignment to ensure project satisfaction and positive consultant experience.o Consultant onboarding included: collecting new hire paperwork, reviewing internal and client documentation, initializing and monitoring background and drug screen requirements, and face-to-face onboarding sessions.o Facilitated all interactions from consultants, ensuring questions were answered or routed appropriately.● Collaborated with nearshore and offshore employment partners to onboard these resources in a timely manner and prepare them for successful projects. ● Streamlined the consultant onboarding by eliminating analog processes and moving to a digital solution.● Developed and implemented automated touchpoints for consultants utilizing sequencing within the Tracker tool.o Touchpoints also included onboarding and exit surveys to gain insight on consultant experience.o Automation also included reminders to Consultant Manager to connect with consultants monthly.● Developed training and process documentation for Consultant Care program and future Consultant Managers.● Implemented incentive program for consultants to leave Google reviews; increased from 6 to 46 in less than 6 months with overall score of 4.9/5.

St Louis Park, Minnesota, United States

Responsible for training new team members, as well as continued education for current team members to ensure the operations team is following best practices and efficiencies. Managed the technologies utilized in the Talent Operations team to ensure the maximization of functionality of the systems to the best of their ability and creating efficiencies through automation.● Oversaw, developed, tested, implemented, and supported Talent related software and products. ● Analyzed features in the current technologies and identify areas for improvement to achieve business objectives and overcome challenges.● Created and maintained technical documentation, workflows, training manuals, and business processes.● Partnered with Product and Marketing to create enhanced communications with consultants. ● Trained and mentored new Talent Operations team members, as well as ongoing team training on new processes, products, and efficiencies.

St. Louis Park, Mn

Served as primary resource for over 300+ active consultants who specialized in IT, Creative, and Digital Marketing spaces for the Minneapolis office. Daily interaction with the Recruiting and Account Management teams to ensure consultants were well prepared and satisfied in their engagements with clients. ● Managed the lifecycle of consultants after an offer had been accepted to ensure the placement was successful for both consultant and client.o Onboarded a rolling average of 30 consultants monthly. Consultant onboarding included: collecting new hire paperwork, reviewing internal and client documentation, initializing and monitoring background and drug screen requirements, and face-to-face onboarding sessions.o Facilitated all interactions from consultants, ensuring questions wereanswered or routed appropriately.● Collaborated with client contingent labor offices and Managed Service Providers (MSPs) for work order acceptance and amendments, accounts receivable, compliance requirements, client audits, immigration letters, and consultant timecard validation ● Developed consultant communication plan and implemented tool, Sense, to customize and automate communications throughout placement lifecycle.o Created surveys and NPS touchpoints at several placement milestonesto gauge consultant satisfaction.o Built additional journeys within Sense to further individualize communications while remaining thoughtfully automated.● Developed training for internal employees due to department expansion.o Created training manual and responsible for training new consultant advocates.o Documented process and coinciding checklists for consultant advocate’s job responsibilities. ● Coordinated and managed execution of recruiting and user group events.o Worked with various teams to ensure all details of the events had been planned for, from organizing resources to leading the event, set up and take down of the event, and run of show.

Provided prospective non-traditional students educational guidance and disseminate information for partner institution, Cardinal Stritch University, including program format, admissions, degree choices, requirements, costs and financial options. Conducted individual and group presentations for potential students, partner companies, chamber events and career and education fairs in order to grow enrollment at all Minnesota locations.

Ensured passenger safety and satisfaction according to FAA and company standards on six different aircrafts

Supervised daily operations at Minneapolis-St. Paul Airport and downtown Minneapolis locations. Continuous fleet growth at each location maintained by high customer satisfaction ratings, developed and well executed marketing plans, innovative training and competitive sales programs. Controlled costs by maximizing cars on rent, timely maintenance, and increasing sales to maximize net profit.

Master Of Business Administration

Bachelor Of Science, Corrections

Education record