Jennifer Matteson Email & Phone Number

Emergent Software is a full-stack technology solution provider specializing in the Microsoft ecosystem. We partner with our clients to modernize business operations with Microsoft-focused cloud transformation, custom software development, and data engineering. Our goal is to become our clients’ long-term technology partner by delivering quality tailored.

St. Louis Park, MN

• Managed the onboarding of new consultants, W2, nearshore, and offshore resources. Responsible for the Consultant Care program and overall project satisfaction during their engagement.
• Managed the consultant journey from the initial offer to the end of assignment to ensure project satisfaction and positive consultant experience.o Consultant onboarding included: collecting new hire paperwork.
• Collaborated with nearshore and offshore employment partners to onboard these resources in a timely manner and prepare them for successful projects.
• Streamlined the consultant onboarding by eliminating analog processes and moving to a digital solution.
• Developed and implemented automated touchpoints for consultants utilizing sequencing within the Tracker tool.o Touchpoints also included onboarding and exit surveys to gain insight on consultant experience.o Automation.
• Developed training and process documentation for Consultant Care program and future Consultant Managers.

St Louis Park, Minnesota, United States

• Responsible for training new team members, as well as continued education for current team members to ensure the operations team is following best practices and efficiencies. Managed the technologies utilized in the.
• Oversaw, developed, tested, implemented, and supported Talent related software and products.
• Analyzed features in the current technologies and identify areas for improvement to achieve business objectives and overcome challenges.
• Created and maintained technical documentation, workflows, training manuals, and business processes.
• Partnered with Product and Marketing to create enhanced communications with consultants.
• Trained and mentored new Talent Operations team members, as well as ongoing team training on new processes, products, and efficiencies.

St. Louis Park, MN

• Served as primary resource for over 300+ active consultants who specialized in IT, Creative, and Digital Marketing spaces for the Minneapolis office. Daily interaction with the Recruiting and Account Management teams.
• Managed the lifecycle of consultants after an offer had been accepted to ensure the placement was successful for both consultant and client.o Onboarded a rolling average of 30 consultants monthly. Consultant onboarding.
• Collaborated with client contingent labor offices and Managed Service Providers (MSPs) for work order acceptance and amendments, accounts receivable, compliance requirements, client audits, immigration letters, and.
• Developed consultant communication plan and implemented tool, Sense, to customize and automate communications throughout placement lifecycle.o Created surveys and NPS touchpoints at several placement milestonesto gauge.
• Developed training for internal employees due to department expansion.o Created training manual and responsible for training new consultant advocates.o Documented process and coinciding checklists for consultant.
• Coordinated and managed execution of recruiting and user group events.o Worked with various teams to ensure all details of the events had been planned for, from organizing resources to leading the event, set up and.

Provided prospective non-traditional students educational guidance and disseminate information for partner institution, Cardinal Stritch University, including program format, admissions, degree choices, requirements, costs and financial options. Conducted individual and group presentations for potential students, partner companies, chamber events and.

Ensured passenger safety and satisfaction according to FAA and company standards on six different aircrafts

Supervised daily operations at Minneapolis-St. Paul Airport and downtown Minneapolis locations. Continuous fleet growth at each location maintained by high customer satisfaction ratings, developed and well executed marketing plans, innovative training and competitive sales programs. Controlled costs by maximizing cars on rent, timely maintenance, and.

Master Of Business Administration

Bachelor Of Science, Corrections

Education record