Jennifer Bennett, Pmp Email & Phone Number

Arden Hills, MN

Greater Minneapolis-St. Paul Area

• Gathered business requirements for Client related enhancements ensuring requirements were within the capabilities of the system.
• Communicated and documented current process flow of data (XMLs and PDFs) to Client Services, Vendors and other departments.
• Worked with Quality Assurance team to develop testing strategy, regression testing and testing scripts in addition to assisting with testing when needed.
• Provided composite estimates from various IT departments for IT related enhancements.
• Trained Client Services staff on related IT enhancement changes, flow of data from client input to PDF output and other IT related concepts as necessary.
• Liaised between Client Services and IT support staff and served as subject matter expert (SME) in many numerous IT business processes.

Greater Minneapolis-St. Paul Area

• Responsible for multi-million dollar website solution that serviced several 401k clients.
• Created scope documents for client review and developer execution.
• Fulfilled many different roles of project manager, production support, code release manager, testing lead, etc. across projects.
• Cultivated successful working relationships with clients, vendors, and Client Service Reps. across 4 times zones.
• Provided training and documentation of enhancements, new releases and data flows.

Greater Minneapolis-St. Paul Area

• Created and maintained Microsoft Sharepoint lists to track and maintain support and quality assurance issues.
• Developed test plans relating to new code releases or enhancements.
• Coordinated testing team activities, testing schedules, and release of code.
• Worked closely with developers and 3rd level IT support staff to troubleshoot complex issues reported by internal and external clients.

Greater Minneapolis-St. Paul Area

• Worked collaboratively with client to create business-to-business and business-to-end-consumer websites.
• Go-to person for project status, project summary, trouble-shooting, training, and documenting of complex projects.
• Simultaneously managed the creation, edit cycles, and client proofing of the California Sample Ballot for multiple California cities and counties each election cycle.
• Responsible for the intake of the clients’ raw files via media or FTP and performed initial checks of those files.

Greater Minneapolis-St. Paul Area

• Managed imaging and OCR projects for legal clients
• Manipulated data using SQL statements to load into client preferred document management software packages

White Bear Lake, MN

• Provided leadership, emotional support, and guidance for students.
• Assisted and supervised students during industry/lab tours, field trips, and science projects.

Bachelor’S Degree, Business

Activities and Societies: - Siggelkow Leadership Development Retreat - Omicron Delta Kappa - National Leadership Honor Society - President.

High School

Activities and Societies: - Recipient of Arts, Athletics and Academics Award - Junior Olympic Cross Country Skiing participant - Captain.