Lead cross-functional strategic projects and improve processes to drive change and innovation, define business strategy and operations, and simplify complex issues into action plans and solutions. Focused on the student experience and providing operational perspective with “voice of the customer” insights to develop strategic and data-proven recommendations, synthesize results into practical and personalized solutions, and test innovative solutions through waterfall, rapid design cycles and agile framework. Align future strategic processes and systems based upon student insights, business goals and metrics, market trends, and development of short and long-term plans to bring initiatives to reach to exceed KPIs.Key Contributions• Partner with clients to provide alternative options for students to earn General Education credit at a lower cost and time savings. Impact to thousands of students which resulted in millions of dollars in savings and improved graduation rates.• Prioritize policy and process improvement opportunities based upon University goals and impacts to student satisfaction through data, and research-based decisions. Developed University-wide policies and standard operational processes to improve client satisfaction, progression, and graduation rates. • Influenced student experience conversations and improved retention rates through creation of “Course Guides” to provide staff with unique information of tips and tools to prepare and address issues proactively. • Enhanced employee engagement through improving business acumen. Established forums at various levels to receive updates on what is happening within the industry, opportunities to engage first-hand with executive leadership, and how to apply these principle’s to their role.

Develop and establish budgets to exceed monthly/quarterly goals and expectations. Provide support and act as a liaison for managers, counselors, and students. Develop managerial skill sets and critical thinking abilities to improve performance.