Jenny Godwin Email & Phone Number

Chattanooga, Tennessee, United States

• During my time with Hamilton County Government, I’ve been over the benefits and retirement. As years have progressed, responsibilities have increased to overseeing the mailroom, Veteran’s Service Officer, and the.
• Lead a team of 10 employees that impact day to day operations within county government.
• Assisted with establishing Hamilton County Government’s online enrollment system.
• Facilitate new hire orientation and educate employees on benefit options available to them and their families.
• Investigate and provide guidance to departments on disciplinary issues and employee complaints.
• Lead all Open Enrollment meetings and advise employees of any forthcoming changes to benefits.

Chattanooga, Tennessee Area

• I began in customer service and worked my way over to client advocacy. I worked to troubleshoot employer group issues and crafted responses to director level employees. I also assisted with customer service manager.
• First Cigna employee selected to conduct full training for a new hire class of customer service representatives. This role had previously been outsourced.
• Developed collaborative partnerships with employer groups to support the effective and timely responses to coverage, claims, or eligibility issues or inquiries.
• Provided floor support for supervisory calls, including guidance and coaching to employees on how to respond to inquiries.

Dalton, GA

• I provided responses to inquiries in a quick manner and gave accurate information to each customer in regards to their transfer truck orders of carpet. I also established a rapport with each client to instill.
• Engaged with customers to provide timely information about delivery service times, locations, and orders.
• Cultivated relationships with customers to build loyalty and confidence and retrain business.
• Managed timecards for payroll processing and audited shipping invoices for deliveries throughout the U.S.