Jennifer Watt Email & Phone Number

Methlick, Scotland, Gb

Remote

Leading a team of Consultants across UK, Poland, Spain and Benelux in the Delivery of Professional Services for our suite of products. Customer Success.Implementation of Saas Products.Creation of product offering scopes to assist salesEstablishing processes to improve efficiency and effectiveness.Reporting PS forecasts and revenue monthlyClient onboardingKantanta implementationSalesforce Super User

Remote

Key Achievements:• Appointed to manage several underperforming projects and have positively engaged with clients to form a new delivery schedule to ensure this is delivered on time, to the required specification and within budget. Responsibilities:• Liaising with clients and their teams to obtain detailed requirements, inform configuration processes and create a clear and comprehensive end-to-end implementation plan.• Responsible for managing current clients, understanding their requirements via discovery sessions, and adapting solutions to accommodate their challenges.• Delivering large scale projects covering development, implementation, and configuration in line with agreed specifications, on time and within budget.• Facilitating communication between clients and the configuration team to ensure alignment and client expectations are met.

Aberdeen, Scotland, United Kingdom

As the EMEA Professional Services Manager, I led a team of consultants across EMEA delivering Professional Services for the Oracle Construction and Engineering Business Unit. My team delivered all PS remotely for all Clients using Oracle Aconex Products. We were responsible for the full implementation, from documenting specifications, client onboarding, configuration, testing, training, customer success before handing over the client to Support.I successfully drove the adoption of the Provisioning Services in my region; I also developed and implemented a Global Standard Delivery Process to ensure consistency and efficiency for our customers and team members.I was responsible for resource allocation and utilization monitoring, forecasting, and reporting PS revenue numbers to the Global VP of Professional Services. I worked well with my team, ensured they had access to career and personal development and supported them with their progression.I worked closely with Sales, Account Management, and the Development team; ensuring the product and services we were providing were of high standard, could be recommended and clients would want to renew.

Abu Dhabi

*Oracle Acquired Aconex 2018Developed the Online Consulting function.Project management.Managed large-scale implementations throughout the Middle East, Europe and Africa region.Managed a team of Consultants.Advised on best practices and business process mapping.Pre-sales presentations and support.Provided web based training.On-going project support for the life cycle of the construction project.Account management for all projects in portfolio.Product Champion.Salesforce Champion, creating reports and dashboards for KPIs, workload monitoring & allocation of resource.

Abu Dhabi

Assigned to the high value implementations across Dubai and Abu Dhabi; for construction and engineering projectsProject configuration ensuring best practice. Account Management of previously implemented projects.Working with Development to analyze client requirements and roadmap

Aberdeen, United Kingdom

Provided consultancy and systems analysis to both internal and external clients for Accounts, Payroll and HR systems. Recommended and documented the requirements for new and existing client software installations. Produced documentation, reports and SQL queries for Management.Supported the delivery of systems through the full software lifecycle.Ensured the correct products, version and software licenses were delivered within the set timescales,costs and to the agreed requirements.Left due to relocation

Aberdeen, Scotland, United Kingdom

Defined the software requirements for Clients requiring bespoke products.Project managed implementations.Client first point of contact; providing software support and regular updates on incidents,problems and change requests. Scheduled and managed workload of Developers to ensure all projects were delivered on time and met the customers’ needs. User Acceptance Testing.

Edinburgh, Scotland, United Kingdom

Employed as a graduate trainee to support the existing Capacity, Availability and Performance (CAP) Team.Worked with the project, change, problem and release management teams to ensure that all projects would fit in with the current applications on the servers. Captured and analyzed CAP data across all platforms (IBM Z series, P series and I series servers)Documented and reported back on any concerns or recommendations.

Bachelor Of Science (Bsc), Business Computing, 2:1 Honours

Education record