Jennifer Patterson Email & Phone Number

South Burlington, Vt

I oversee product management, software development, customer success, technical support, database administration, and marketing. I'm passionate about product, messaging, customer acquisition and customer retention. End-to-end responsibility for our flagship web application. I also steer the leadership team, working to articulate and implement our vision and values.When I first came on board, I led the development and deployment of a cloud-based training solution to kick-start… Show more I oversee product management, software development, customer success, technical support, database administration, and marketing. I'm passionate about product, messaging, customer acquisition and customer retention. End-to-end responsibility for our flagship web application. I also steer the leadership team, working to articulate and implement our vision and values.When I first came on board, I led the development and deployment of a cloud-based training solution to kick-start the transition from a brick-and-mortar business to an online business model. Annual recurring revenues for online products increased 250% during the 3-year transition. I direct marketing, user engagement and customer support efforts relative to our flagship web application, as well as behind-the-scenes web and database administration. Tested, documented and supported API. As a key member of the leadership team, I care deeply about values-based leadership, data-driven decision making, clear communication and exceptional employee management. Show less

Burlington, Vermont Area

I worked for Sharecare after they acquired PKC, helping to integrate former PKC teams with the new parent organization. Served as a key liaison between the VT tech teams and the established Sharecare team that acquired us. Led back-end development and testing of AskMD mobile app, which was selected by Apple as one of the best new health apps of 2013.Aligned legacy data structures with new product interfaces, synthesizing complex concepts for designers and UX experts.Translated… Show more I worked for Sharecare after they acquired PKC, helping to integrate former PKC teams with the new parent organization. Served as a key liaison between the VT tech teams and the established Sharecare team that acquired us. Led back-end development and testing of AskMD mobile app, which was selected by Apple as one of the best new health apps of 2013.Aligned legacy data structures with new product interfaces, synthesizing complex concepts for designers and UX experts.Translated culture, process and priorities between product teams to facilitate rapid, effective collaboration. Show less

Burlington, Vermont Area

I worked more than a decade with PKC Corporation, a small medical software company. Over the years, I was fortunate to serve in a number of different functional areas and hone a variety of skills. Senior leader of all technical teams: IT, Software Development, QA, Product Management, Project Management. Led key product initiatives during pivotal pre-acquisition period.Managed team of 16 and budget of $1.3M. Proposed new web app that eventually fueled the acquisition of… Show more I worked more than a decade with PKC Corporation, a small medical software company. Over the years, I was fortunate to serve in a number of different functional areas and hone a variety of skills. Senior leader of all technical teams: IT, Software Development, QA, Product Management, Project Management. Led key product initiatives during pivotal pre-acquisition period.Managed team of 16 and budget of $1.3M. Proposed new web app that eventually fueled the acquisition of PKC by Sharecare; managed the end-to-end design, development and release of the application.Initiated culture shift to embrace usability and UX; sponsored and conducted usability study.Responsible for API testing, documentation, and implementation support.Tested, documented and supported API. Show less

Burlington, Vermont Area

Led the Customer Relations, Project Management, and IT departments.Managed team of 15 and budget of $1M.Led sophisticated healthcare software implementation with new client that eventually became our largest revenue stream.Implemented Microsoft SharePoint as company intranet and drove automation of various business processes. I have a passion for leveraging technology for operational efficiency.Right-sized teams to align with corporate strategy and to meet emerging… Show more Led the Customer Relations, Project Management, and IT departments.Managed team of 15 and budget of $1M.Led sophisticated healthcare software implementation with new client that eventually became our largest revenue stream.Implemented Microsoft SharePoint as company intranet and drove automation of various business processes. I have a passion for leveraging technology for operational efficiency.Right-sized teams to align with corporate strategy and to meet emerging client and technical needs. Show less

Burlington, Vermont Area

This was a good transitional role that drew heavily on my formal training as an educator and allowed me to learn PKC software inside and out. I was designing and delivering training for users of PKC software, and providing customer care, including on-site implementation support. I also trained as a technical writer and created an HTML help system for our Windows-based software product.

Ba, Mathematics

Activities and Societies: inducted into Phi Beta Kappa honors society, graduated magma cum laude I was a mathematics major.

Center For Professional & Executive Development, Excellence In Executive Leadership Program

Excellence in Executive Leadership (ExcEL) Class of 2011

Education record