Jennifer Perez Del Burgo Email & Phone Number

Palo Alto, CA, US

Palo Alto, CA, US

• Develop executive and employee communications strategies, campaigns, and high-quality editorial content to drive desired behavior and business results throughout the organization (8,000 global employees)
• Increased employee engagement by 12% (2019)
• Develop Editorial Calendar and messaging plan for the fiscal year integrating global programs, public relations, and public affairs activities and milestones into a cohesive narrative
• Perform communications audit to assess current state, identify gaps, and make recommendations from baseline data and best practices
• Refresh omni-channel experience with compelling and timely content articulating key messages (e.g. intranet sites, social media, newsletters, meetings)
• Build effective relationships and identify integration opportunities with HR, IT, and Management to support business and employee engagement goals

Houston, Texas, US

• Develop, execute, and measure success of internal communications strategy (20,000 global employees)
• Redesign Intranet sites to improve UX - resulting in 50% fewer clicks to key information
• Create and share compelling editorial content and distribute business-wide through omni-channel experience including Intranet, Digital Signage, and social media
• Support and consult on communications with business leads
• Assist with Leadership Summit conference event planning and teambuilding activities

Houston, Texas, US

• Develop corporate customer experience and quality culture through branding, marketing, and communications (200,000+ global employees)
• Earned organizational All-Star Award for driving People and Team Development (2015)
• Manage the following programs: Employee Engagement, HPE Customer Experience Day 2015, Quality Week 2015, HPE Accelerating Quality Community Team, HPE President’s Quality Award, BrownBag virtual trainings
• Support and consult on communications with business leads to increase visibility
• Develop corporate trainings on Brainshark and with agencies
• Oversee video production for quality culture initiatives

Houston, Texas, US

• Create a new, actionable data flow plan between call centers, labs, and engineering support teams using data trends to proactively support our customers
• Analyze big data to identify product quality issues
• Communicate with customers on HP.com support forums
• Write support content for consumer notebook PCs for HP.com
• Write engineering advisories for commercial and consumer PCs
• Design and maintain employee newsletter and Intranet

Houston, TX, US

• Facilitate small group peer edit sessions weekly
• Consult with graduate physics, chemistry, and geoscience students on conference abstracts, scientific journal articles, and poster and PowerPoint presentations
• Consult with Hotel and Restaurant Management students on law and ethics essays
• Develop language skills with international students and professional lawyers
• Instruct remedial composition course