Jennifer Perez Del Burgo Email & Phone Number

Palo Alto, Ca, Us

Palo Alto, Ca, Us

• Develop executive and employee communications strategies, campaigns, and high-quality editorial content to drive desired behavior and business results throughout the organization (8,000 global employees)• Increased employee engagement by 12% (2019)• Develop Editorial Calendar and messaging plan for the fiscal year integrating global programs, public relations, and public affairs activities and milestones into a cohesive narrative • Perform communications audit to assess current state, identify gaps, and make recommendations from baseline data and best practices • Refresh omni-channel experience with compelling and timely content articulating key messages (e.g. intranet sites, social media, newsletters, meetings) • Build effective relationships and identify integration opportunities with HR, IT, and Management to support business and employee engagement goals • Plan and manage All Employee Meetings, virtual and on-site, including logistics, agenda, slideware, and messaging• Manage video and photo shoots and work with partners to share stories internally and externally• Build a stock photography library for cohesive branding across teams• Host monthly communications meetings with management to align on business goals and challenges

Houston, Texas, Us

• Develop, execute, and measure success of internal communications strategy (20,000 global employees)• Redesign Intranet sites to improve UX - resulting in 50% fewer clicks to key information • Create and share compelling editorial content and distribute business-wide through omni-channel experience including Intranet, Digital Signage, and social media• Support and consult on communications with business leads• Assist with Leadership Summit conference event planning and teambuilding activities

Houston, Texas, Us

• Develop corporate customer experience and quality culture through branding, marketing, and communications (200,000+ global employees) • Earned organizational All-Star Award for driving People and Team Development (2015)• Manage the following programs: Employee Engagement, HPE Customer Experience Day 2015, Quality Week 2015, HPE Accelerating Quality Community Team, HPE President’s Quality Award, BrownBag virtual trainings• Support and consult on communications with business leads to increase visibility• Develop corporate trainings on Brainshark and with agencies• Oversee video production for quality culture initiatives• Influence senior-level stakeholders to adopt new communication tools and processes• Certified ISO 9001 Lead Auditor conducting internal Quality Audits (Manufacturing, Supply Chain, Marketing, Servers, Storage, Monitors, Labs, etc.)• Training: Lean Six Sigma Yellow Belt (2014), HPE Brand, Net Promoter Score, Project Management, Leadership

Houston, Texas, Us

• Create a new, actionable data flow plan between call centers, labs, and engineering support teams using data trends to proactively support our customers• Analyze big data to identify product quality issues• Communicate with customers on HP.com support forums• Write support content for consumer notebook PCs for HP.com• Write engineering advisories for commercial and consumer PCs• Design and maintain employee newsletter and Intranet• Develop YouTube support videos for customers including scriptwriting and acting• HP Training: blog and forum writing, technical writing

Houston, Tx, Us

• Facilitate small group peer edit sessions weekly• Consult with graduate physics, chemistry, and geoscience students on conference abstracts, scientific journal articles, and poster and PowerPoint presentations• Consult with Hotel and Restaurant Management students on law and ethics essays• Develop language skills with international students and professional lawyers• Instruct remedial composition course