Jennifer Plonski Email & Phone Number

Pittsburgh, PA, US

Cranberry Township, Pennsylvania, United States

Boston

-Onboard Enterprise level clients post sale and take ownership of the account for the first 90 days-Analyze client needs-Work with client to come up with an Implementation plan to rollout-Based on client needs, configure the corporate account to their specifications-Conduct training with both client admins (backend features) and employees on how to use.

Boston

-Post sale, work with clients (specifically partners who will sell LastPass) on how to setup their admin account-After account set up, train on the admin features of LastPass and how they will manage their own clients-Provide customer service after implementation to ensure adoption of LastPass for the first 90 days

-Provide remote support to teachers and administrators responding to tickets, calls and chats-Train teachers and administrators on the ESGI assessment platform -Create and update support pages - articles and videos-Create quick reference guides and other training collateral

Greater Pittsburgh Area

-Manage all training aspects of IT Infrastructure department-Coordinate and manage training at sites (EDMC Universities and Colleges)-Develop all training materials - manuals, quick reference guides, videos, and intranet content-Evaluate quality of training performed by outside vendors or contract trainers-Update team SharePoint sites

-Schedule and perform customer trainings, or delegate trainings to the support team, both online and in classroom-Provide on-going support to customers once they had received initial training-Create all release notes for software upgrades-Create and update all training materials including online help portal, and customer specific training documents-Perform.

-Conduct online and classroom (onsite) training for assigned customers in the broadcast industry-Perform ongoing support and training to a large list of assigned customers to ensure that they adopt software product-Perform Quality Assurance testing

-Develop technology initiatives for high school students-Help area high schools create technology programs/classes-Train teachers on various computer courses (often to groups of 100 or more)-Help place students into internships within manufacturing companies - part of the Catalyst Connection side of the Pittsburgh Technology Council business

-Primarily train clients on Microsoft Office Suite of Applications, but also conduct trainings in other various common computer applications as well as soft skills-Conduct one-on-one training sessions for special needs customers that were not able to function in a large classroom setting

Houston, Pennsylvania, United States

-Instruct various subject matter to all grade levels K - 12 with classes ranging from 15-25 students-Incorporate and use technology in learning activities such as software applications as well as SMART boards

Carmichaels, Pennsylvania, United States

-Instruct various subject matter to all grade levels K - 12 with classes ranging from 15-25 students-Assistant coach for the high school girls basketball team and head coach of the girls junior varsity basketball team