Ray Warner Email and Phone Number
Ray Warner work email
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Ray Warner personal email
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Ray Warner phone numbers
While the titles I have held are varied, and I have worked in several different fields throughout my life, the core of my skills, experience, and passion is the same; I am a supporter, a healer, a discoverer, and a communicator. I learn and master new things fast. I communicate with all levels of individuals at their level, meeting them where they are. I dig into issues deep, finding the solution at the root and either fixing it myself or relaying the fix clearly to whomever is tasked with the repair. I train, I mentor, I guide, and I coach at every possible opportunity, with the goal of embodying what I feel is one of the most important distinctions of a master leader - leaders create leadership in others. Overall, I am much deeper than the list of positions and responsibilities and accomplishments you see below- and I welcome the opportunity to show you me at my fullest expression.
Edulink, Inc - Pittsburgh, Pa
View- Website:
- edulinkinc.com
- Employees:
- 10
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Training Specialist And Customer Support RepresentativeEdulink, Inc - Pittsburgh, PaBethel Park, Pa, Us -
Training Specialist / Customer Support RepresentativeEdulink, Inc - Pittsburgh, Pa Aug 2023 - PresentGreater Pittsburgh RegionSupporting users of EduLink's PAETEP and Comply software platforms. PAETEP and Comply centralizes and simplifies the compliance requirements of over 500 school districts across Pennsylvania. -
Technical LeadNext Level Trainings Oct 2021 - PresentTechnical Lead for Next Level Trainings' virtually delivered training programs. Serve as zoom host for weekend training sessions. Update company web site. Make updates in proprietary database software to track student enrollments. Organize resources for online trainings in Google Apps. Oversee schedule of trainings and zoom hosts for those trainings. Train volunteers supporting training weekends on zoom functions such as breakout rooms, sharing audio, advanced screen sharing options, and usage of Google Apps. -
TrainerInsight Apr 2023 - Jun 2023Greater Pittsburgh RegionContract position with Duquesne Light. Deliver classroom training to union represented employees of a regional utility company on a mobile and computer based time entry system. Provide on-site subject matter expert support after the launch of the new system. -
Unified Communications TrainerB-Lynk, Llc Mar 2020 - Mar 2023100% Remote role. Responsible for developing and presenting virtual training on Cisco cloud-based communications solutions to business end users.• Developed processes and launched a new web chat-based training service via Zendesk for immediate end-user training response, scaling the service from 50 chats served per month to over 1000 chats served per month.• Educated customers from 5 different providers on over 20 different products• Successfully onboarded and integrated two brand new training customers with unique requirements and configurations. -
Deputy Director - Get Out The VotePam Iovino For State Senate Mar 2019 - Apr 2019Bethel Park, PaResponsible for ensuring the Election Day turnout of targeted voters for a State Senate Special Election campaign.• Contributed to an Election Day victory margin of 4% and an overall voter turnout of 35%.• Identified and negotiated high traffic locations for 30 large size signs to drive candidate name awareness.• Coordinated poll coverage with local party committee members from 17 different townships to track Election Day turnout numbers.• Recruited and trained over 15 volunteers to track and contact targeted voters to ensure they have voted.
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Director - Election Day StrategyConor Lamb For Congress Aug 2018 - Dec 2018Greater Pittsburgh AreaResponsible for the development and implementation of the Election Day strategy to re-elect a Congressman in a newly redrawn +7 opposition party district against a 3-term incumbent. • Contributed to an Election Day victory margin of 12%• Ensured candidate awareness at over 400 unique polling locations throughout the district, increasing name recognition for voters.• Recruited and trained volunteers to ensure greater than 75% of all polling locations were covered with personal greeters, adding a final layer of voter persuasion.• Developed and administered the transportation of over 30 voters to and from their polling locations, ensuring increased voter turnout.
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Quality Trainer - Technical SupportVerizon Apr 2014 - Sep 2018Greater Pittsburgh AreaResponsible for the quality and performance of over 420 technical support and network support agents in Pennsylvania and Delaware. • Developed and implemented a plan to reduce internal help desk requests by 25%, allowing agents to attend to higher priority tasks.• Created and delivered new process training to over 50 network support agents in the Northeast, reducing field technician hold time by 65%.• Piloted a content retention program which increased retention of new process training by 50%• Provided agent feedback to supervisors which reduced customer transfers and handoffs by up to 25%, increasing customer satisfaction. -
Fiber Network TechnicianVerizon Communications Oct 2011 - Apr 2014Greater Pittsburgh AreaResponsible for first level network and provisioning support of a nationwide passive fiber optic network. • Successfully resolved 90% of presented troubles within 5 minutes. • Achieved 100% internal customer satisfaction scores at each monthly measurement.• Guided over 400 front line agents to a clearer understanding of network operations.• Developed and influenced over 50% of the team’s initial processes. -
Fiber Customer Support AnalystVerizon Communications Aug 2007 - Oct 2011Syracuse, New York AreaResponsible for front line triage, troubleshooting, and restoration of external customers’ home telecommunications services. • Resolved greater than 80% of troubles on the initial customer contact.• Successfully resolved over 85% of troubles without requiring an on-site repair visit.• Provided desk-side guidance and mentorship to over 100 agents in a newly opened repair center.• Achieved an average per-call handling time below 13 minutes.
Ray Warner Skills
Ray Warner Education Details
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Bachelor Of Arts -
Next Level TrainingsLeadership And Emotional Intelligence -
Next Level TrainingsMastery Of Leadership, Facilitation
Frequently Asked Questions about Ray Warner
What company does Ray Warner work for?
Ray Warner works for Edulink, Inc - Pittsburgh, Pa
What is Ray Warner's role at the current company?
Ray Warner's current role is Training Specialist and Customer Support Representative.
What is Ray Warner's email address?
Ray Warner's email address is wa****@****ail.com
What is Ray Warner's direct phone number?
Ray Warner's direct phone number is +131549*****
What schools did Ray Warner attend?
Ray Warner attended State University Of New York College At Oswego, Next Level Trainings, Next Level Trainings.
What are some of Ray Warner's interests?
Ray Warner has interest in Technology And Gadgets, Mlb Baseball (Cardinals), Nfl Football (Dolphins), Nhl Hockey (Penguins), Trivia, Ncaa Basketball (Syracuse Orange), Travel, History, Genealogy.
What skills is Ray Warner known for?
Ray Warner has skills like Technical Support, Troubleshooting, Networking, Software Installation, Legislative Research, Legislative Affairs, Political Campaigns, Hardware, Operating Systems, Wireless Networking, Computer Hardware, Ethernet.
Who are Ray Warner's colleagues?
Ray Warner's colleagues are Dr. Reed D. Hankinson, Jennifer Plonski, David Myers, Benjamin Myers, Cathy Benzenhoefer.
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