Responsible for the strategic development and implementation of cost-effective, yet reliable IT solutions designed to provide improved productivity, streamlined operations, and faster access to critical information: •Formulated strategies in alignment with the company's direction, including the monitoring of technologies suitable for the organization.•Engaged external partners for communication systems and mobile ERP application. Provide escalated secondary administration for user set-up, devices, voicemail, and server-side ERP issues.•Provided comprehensive system support, configuration, maintenance, and data backup operations for all branches of the organization.•Provided technical support for the entire company•Engaged certified network security experts to install robust firewalls at each location with advanced security protocols.•Installed multiple layers of endpoint protection and intrusion prevention on client machines, field laptops, and servers.•Implemented multi-factor authentication.•Upgraded all computers as needed. •Moved to a virtualized environment using VMWare.•Upgrade all clients to Office 365.•Migrated office users and field service personnel from on-premises Exchange to Microsoft 365 hosted email.•Implemented work from home for users during Covid pandemic.•Implemented security awareness training for users to guard against malware and ransomware attacks.•Began process of moving more systems to cloud computing and storage. •Implemented paperless functionality for large percentage of the company.•Trips to other branches occur less frequently, and help desk support tickets quickly close company wide. avoidance from challenging current vendor strategy.