• Provide technical support to office staff and remote employees – primarily desktop, end-user support • Perform software roll-outs, upgrades, and updates • Handle System Administrator tasks across systems, such as creating and editing user accounts, and assigning access privileges through Active Directory. • Perform computer hardware imaging and configuration • Maintain database of equipment and software

• Provides support to MAC Tier 1 and 2 Coordinators for complex Mobile Device activation issues.• Handling of incoming Zendesk escalation tickets from MAC Supervisors to troubleshoot activation and porting fallout for customers attempting to activate Spectrum Mobile.• Contributed to the success of a Tier 3 Pilot Program that helped reduce the number of escalation tickets, by providing guidance and live support to Tier 1 agents. This helped improve the customer experience.

• Assisted customers with activating their new Spectrum Mobile devices.• Used troubleshooting skills to resolve any porting errors with customers activation orders.

• Provided technical support for Spectrum Business Solution customers.• Assisted Business Clients with network troubleshooting; including Wi-Fi connectivity issues and Static IP configurations.• Supported Business Phone services, and assisted clients with call routing, voice quality, and voicemail issues.• Assisted with troubleshooting internal equipment issues, related to Firewall, VOIP, VPN, and Modem/Routers.

Duties entail mentoring new Technical Care agentsProvide guidance, training, and insuring agents have a smooth transition into their new position

Network troubleshooting to identify and resolve problems within customers home network. VOIP (Voice Over Internet Protocol) Home Phone Troubleshooting.Router and Modem Network Configuration Support.Ensuring that customers have the most efficient and relevant products. Helping customers with inquiries about their accounts.

Responsible for qualifying and renting cars for customers.Responsible for delivering great customer service towards guests.Responsible for meeting sales quotas of company.

Communicating with managers and hostess when tables are cleared and ready to be set for guest• Responsible for training and certifying new bussers• Providing great customer service towards guest• Responsible for handling and distributing tip money among bussers

Textbook Floor Staff:• Helping students locate their textbook and supplies needed for their classes• Answering phone calls from guest and helping them with any questions they have • Delivering students online textbook reservations

Managing co-worker’s • Responsibility of counting and restocking inventory throughout the shift • Responsible for training new employee’s

Concessionist: • Handling cash, and making customer transactions • Preparing guest orders, and pushing to upsell items • Delivering great customer service towards guest