Jennifer Rascoe Email & Phone Number

United States

• Project team leader for high priority projects (GSK Lab notebooks, Adverse Drug Reactions) to ensure customer satisfaction, maintain quality and quantity control• Ensure all projects and procedures are in compliance with Standard Operating Procedures• Scan and convert paper documents to digital image • Produce microfilm and digital images from paper documents; convert digital images to PDF• Maintain proper quality control of documents filmed/scanned using American National Standard Institute guidelines• Process customer service requests for documents related to audits and investigations• Maintain detailed production logs to be used for monthly reporting• Ensure timely distribution of documents to appropriate internal customers• Process and distribute complete microfilm, microfiche to the requestors• Revise documents consistent with company policies• Implement and maintain the computer assisted retrieval system used for customer access to online documents

• Project team leader for high priority projects (GSK Lab notebooks, Adverse Drug Reactions) to ensure customer satisfaction, maintain quality and quantity control• Ensure all projects and procedures are in compliance with Standard Operating Procedures• Scan and convert paper documents to digital images e.g. Sample Accountability cards in excess of 400,000 monthly• Produce microfilm and digital images from paper documents; convert digital images to PDF• Maintain proper quality control of documents filmed/scanned using American National Standard Institute guidelines• Process customer service requests for documents related to audits and investigations• Maintain detailed production logs to be used for monthly reporting• Ensure timely distribution of documents to appropriate internal customers• Process and distribute complete microfilm, microfiche and CD’s to the requestors• Revise documents consistent with company policies• Implement and maintain the computer assisted retrieval system used for customer access to online documents• Researched and tracked information from computer-assisted retrieval systems for audits, investigations, and other inquiries, along with supporting analysts in scanning hard copies, maintaining statistical logs, and writing records retention schedules.• Coordinated vendor off-site vault storage facilities management with regard to hard copy documentation, microfilm, and compact disks, including performing quality inspections on images and data, and assisted audits with legal and complete reports

Mail Operations messenger, Mail processor, Mail Center Coordinator and Customer Service Provider• Ensured three daily deliveries of mail and parcels to 2500+ North Building employees • Obtained signatures for proof of delivery on critical and time conscience materials• Assisted employees with outgoing packages; purchase of postage and telephone support• Performed quality checks daily to mitigate the risk of damages and undelivered parcels• Monitored tasks and conducted check-ups to ensure customer satisfaction

On-Line Diploma, Computers

Certificate, Admin/Clerical