Jennifer Reed Email & Phone Number

Denver, Colorado, United States

• Drove the strategy of multiple talent and learning initiatives, including new hire experience, performance management, and leadership development, while managing multiple projects and implementing consistent processes and workflows.• Remotely led and developed a team of high-impact talent development professionals, partnering with them to drive program infrastructure, documentation, course development, and implementation.• Redesigned True's early career development program by prioritizing individualized coaching, professional development, and career pathing, while streamlining the budget to ensure a cost- effective approach, driving down program spend by 75% YOY.• Launched company-wide orientation and onboarding programs, prioritizing new employee engagement, leading to 97% of all global new hires feeling confident in their choice to join True.

Denver, Colorado, United States

• Iterated and scaled an award-winning new hire experience program, onboarding over 2,300 global employees in less than 2 years with a 95% new hire satisfaction rating.• Managed a high-performing team of training and development professionals who ran onboarding for a diverse, global population.• Drove stakeholder and change management efforts across the organization to ensure program buy- in and adoption across multiple regions.

Denver, Colorado, United States

• Collaborated with the broader Talent Development and Enablement teams to develop and launch RingCentral's first global new hire experience program.• Partnered with subject matter experts (SMEs) to own training curriculum development, creating interactive and engaging learning content.

Denver, Colorado

• Owned general team operations, managing vendor contracts, prioritizing incoming Talent Development requests, and coordinating training communications and calendaring at a fast-paced tech company.• Supported multiple global training and change management efforts, including the redesign of company compliance training and the launch of RingCentral's first leadership development program.

Lincoln, Nebraska, United States

• Developed, scaled, and maintained a company-wide onboarding program, facilitating across multiple offices and tracking program key performance indicators (KPIs).• Utilized a combination of survey reporting and data collection to identify training opportunities and track program success, ensuring alignment to overall business outcomes.

Lincoln, Nebraska, United States

• Trained representatives on providing personalized, solution-based service to customers via phone and email ensuring a world-class experience each time.• Gained exposure to the inner workings of an early-stage and fast-growing startup while transitioning my training experience to the tech industry.

Lincoln, Nebraska, United States

Developed training programs and protocols for FOH operations with local restaurant groups and managed and trained staff at multiple locations.