Jennifer Ruggle Email & Phone Number

Des Moines, Ia, Us

Des Moines, Ia, Us

Des Moines, Ia, Us

• Lead the Digital and Media Services teams, including Digital Strategy, User Experience, Marketing Technology, and Paid Media disciplines within the agency• Serve as a member of the overall agency leadership team, supporting strategic and operational initiatives• Partner with client services and cross-functional teams to develop integrated client solutions

Chicago, Il, Us

• Led the Digital Strategy, User Experience, Marketing Technology, Social Media and digital content development functions within the organization, in addition to providing operational leadership across the agency• Developed strategic plans and proposals, collaborating with multidisciplinary teams to deliver integrated, measurable solutions• Partnered with client services to lead both internal and client meetings and interactions• Instilled a mindset of innovation across the agency, defining a scalable approach to drive exploration, embraced and supported by clients and internal teams• Partnered with leadership in a cross-functional agency-wide training and onboarding steering committee, including development of training materials and leading courses• Planning and design of programs using CRM, Email and Marketing automation tools

Minneapolis, Minnesota, Us

As Director of Operations for a specialized business, I had a diverse range of responsibilities, including business development, project planning, and a broad operational role. In addition to helping make sure the business ran smoothly, I worked directly with clients, planning and managing projects.

• Responsible for account and project management, including proposal development, resource allocation, budget management and revenue forecasting • Act as an Account Director for key clients including overall relationship management, strategic planning, business development and marketing campaign design, execution, and on-going measurement and management

• Manage overall sales pipeline for the organization with quarterly goals, and weekly activity reporting to senior management • Mentor, coach and direct the Client Services team including Account Directors and Project Managers• Oversee project management reporting, including resource allocation, budget management and revenue forecasting • Acting as an Account Director, actively lead and participate in all aspects of client engagements including strategic planning efforts; campaign ideation and development; Web site design and implementation; interactive / multi-media experience development and performance measurement planning and reporting • As part of the agency leadership team, participate in the establishment of organizational objectives and achievement plans

Saint Paul, Mn, Us

• Manage and direct the Client Services team including Account Directors and Project Managers• Oversee project resource assignments, and work with Client Services and line managers to maintain efficient utilization and productivity levels• Act as an Account Director for key clients including overall relationship management, strategic planning, business development and marketing campaign design, execution, and on-going measurement and management• As a member of the senior management team, participate in business planning activities, including hiring, business tool selection and implementation and external marketing activities

Contract Position (Leave Coverage): Key Client: Hasbro Toys – Project work included development of an internal business process for Hasbro’s Online Marketing Services department. Efforts included process definition, documentation, team training and internal/inter-departmental communications planning. Additional Hasbro projects included several interactive Web sites developed for specific age groups. Activities included audience research, strategic and creative planning, development and executionAdditional clients included:- Target - Various client prospects

New York, Ny, Us

• Accountable for managing local and national client projects that span from strategic planning and brand development to the implementation of enterprise e-Business and marketing applications• Managed multiple project teams, and led client engagements from strategic planning through implementation• Participated in development and implementation of customer relationship lifecycle strategies and tactics (Acquisition, Development, Retention)• Led teams of two to more than twenty individuals and budgets of $20K to more than $5MM • Managed ongoing staffing needs across the account, including capacity planning/forecasting, interviewing/hiring, and staff assignments

New York, Ny, Us

RMG Connect, Minneapolis was a leader in evolving the JWT organization into an integrated channel delivery model, driving North American revenue growth and client acquisition and retention.• Played a key role in the integration of sales processes and activities for eight North American offices including developing a centralized Business Development response team and process for proposal development to meet combined sales goals of over $27 million annually• Oversaw all proposal creation, including solution development, cost estimating and project planning• Managed the on-going development and customization of marketing collateral including case studies and sell sheets• Acted as central point of contact for all North American Business Development requests and communication

New York, Ny, Us

• Responsible for overall project execution and successful on-time and on-budget delivery. • Oversaw client relationship management, including all communication and approvals • Identified revenue opportunities, and worked with Business Development to develop proposals and cost estimates• Developed and maintained project plan and schedule – identifying dependencies and milestones, ensuring all involved parties were kept informed, and soliciting feedback as appropriate

Toronto, On, Ca

• Participated in all aspects of product development from conception to product release• Worked with Product Management and the IS/Development department to create complete design specifications for new products and product enhancements• Created and managed product development schedule, conferring with IS, Product Data, Operations, and Production departments to ensure that all goals are reasonable and can be met in a timely manner• Responsible for determining and monitoring quality control standards for new products as they are scheduled for release, as well as for existing products, working with Product Data Group, Quality Control and Analysis and IS to assure product standards are met• Entirely responsible for defining the basic business processes necessary to accommodate product and business line requirements, including job specification, resource allocation, hiring and startup activities• Managed and supervised full time staff of thirteen Data Analysts and Quality Assurance Specialists

Toronto, On, Ca

Developed, designed and maintained company-wide production schedule representing over 150 print and electronic products. Products were produced quarterly, semi-annually or annually at various times throughout the year with strict and crucial revenue related deadlines. • Established company-wide accessible database to manage all product, data entry and data collection service requests• Managed Product Data Group collection efforts and production of all new products, including project schedule and budget

Ba, International Management; French

Language Art, Literature