Jennifer R. Email and Phone Number

• Provide high quality customer interactions, and effectively manage opportunities• Identify customer's business requirements and recommend the appropriate Intuit products• Understand product(s) and set appropriate expectations with the customer• Align sales presentations with customer needs• Consistently ask for and close the sale of the appropriate product and/or add-ons• Share best practices for sales chats• Be a positive representative for the Intuit Organization• Possess outstanding communication and interpersonal skills• Display a consistently positive, professional and cooperative tone with customers and coworkers• Strong editing/written/organizational skills• Punctual and consistent attendance• Use daily advanced Outlook appointment scheduling and SLACK

• Provide high quality customer interactions, and effectively manage opportunities• Identify customer's business requirements and recommend the appropriate Intuit products• Understand product(s) and set appropriate expectations with the customer• Align sales presentations with customer needs• Consistently ask for and close the sale of the appropriate product and/or add-ons• Share best practices for sales calls• Be a positive representative for the Intuit Organization• Possess outstanding communication and interpersonal skills• Display a consistently positive, professional and cooperative tone with customers and coworkers• Strong editing/written/organizational skills• Punctual and consistent attendance• Use daily advanced Outlook appointment scheduling and MS Communicator

• Assist customers with QuickBooks Online and general accounting questions both in relation to payroll and non-payroll financial transactions• Participate in ongoing advanced QuickBooks Online training• Aid customers with technical troubleshooting including browser irregularities, Adobe functionality and setup, and printer alignment• Listen and respond to complex technical and administrative questions while using a wide variety of resources both peer and database related• Strong Customer Focus with desire to solve issues not just for one customer but to improve the overall product and process for all• Be a positive representative for the Intuit Organization• Take a caring and empathetic approach to customer interactions• Actively take customer support and/or pre-sales calls• Use daily advanced Outlook appointment scheduling and MS CommunicatorQuickBooks Online Projects:• QuickBooks Online Saves Pilot: Retained and converted customers that use QuickBooks. Exceeded sales goal at roughly 270% to goal for new revenue. • Multiple sales tax rate pilot: Assisted a small group of customers in using the new QuickBooks Online feature during beta testing. • Selected to coach new hires in developing relationships with customers to improve their net promoter scores and reach the goal of 90%

• Advise customers on different products and services to assist them in promoting a successful website• Provide technical support for building websites, repairing websites and storefronts• Assist fellow employees with technical aspects and by being a product specialist• Take and resolve billing and accounting calls on a variety of topics including past due balances, credit card updates and processing refunds• Use daily advanced Outlook appointment scheduling and MS Communicator

• Enthusiastic self-starter who is genuinely interested in people and have a knack for getting others engaged in conversation • Expert in both Small and Mid-Market Business, confident with the most complex needs and solutions• Avid learner who is inquisitive, loves big challenges, and am able to take on change with high emotional intelligence. • Comfortable with rejection• Identifies and considers innovative approaches to situations or problems. • Ability to flex from one priority to another and make smart decisions about where and how to invest your time • Accepts new or radical ideas with an open mind • Demonstrates both empathy and assertiveness when communicating a need or defending a position • Experience in either sales or professional influence, but won’t let qualifications stop you from applying for any role. You aren’t afraid to fail. • Anticipates possible objections and proactively prepares responses to counter them • Continues to learn methods for overcoming barriers and moving forward during any part of the sales cycle • Actively works at developing proficiency in selling skills and tools • Breathe confidence and can exhibit expertise in business. • Have integrity that goes beyond just being honest and take pride in your responsibilities at work and in the community. • Ability to accurately forecast your sales pipeline with a high degree of accuracy• Successful working with sales cycles in excess of 30 days• Keep and manage sales pipeline from prospecting to close• Experience in a testing background • Utilize in-depth knowledge of a variety of sales techniques and methodologies • Consistently viewed as a positive role model in driving the sales process to consistently exceed expectations • Inspired to deliver best you can be results through adverse situations