Identifies outreach metrics, gathers pertinent data, monitors programs, prepares and presents information, an interacts with the public and other stakeholdersDevelops and maintains volunteer programs, platforms and information to educate staff on protocol, registration of volunteers and tracking of hours and services.Supervises and promotes volunteer opportunities, connections, and events for CoServ employees and members including internal and public communications directionDelivers in-person and virtual presentations to represent and inform others about CoServ’s Community Engagement MissionProvides consultation, training, leadership, public awareness, and education to staff and external entities to coordinate, improve, and strengthen volunteer/intern programs internally/externallyImplements emerging technologies to streamline process, such as onboarding MobileServe Volunteer software Coordinates efforts to overcome pandemic conditions providing 755+ volunteer hours to numerous non profitsSpearhead several initiatives including blood drives (collecting 185+ units of blood), volunteers for graduation ceremonies (helping 13k+ students), and coordination of an unprecedented 35 indoor and outdoor activity booths for 2019 CoServ Annual MeetingDevelop direction to address key issues such as mission, evaluation, staffing and structureStrives to build a sustainable network of communication between community, nonprofits and local offices and expand current network of relationships.

Assisted with, and assumed leadership in the development and coordination of Academic Initiatives including Scholarship programs; Youth Leadership Tour, Adopt-A-School, ARCing/Gas Demos, PowerRace!, Youth Livestock Fairs and Auctions, Career Days, and Education Foundations. Participated in Education Foundation activities as requestedDeveloped comprehensive workbook to support management, tracking, and reporting of sponsorship and event activitiesTrained new team members to follow outreach program protocols such as purchasing and inventory, processing invoices, expenses, sponsorship initiatives, Scholarships, Youth Leadership Tour, and Adopt-A-SchoolEstablished consistent cross-departmental collaboration to coordinate planning and promotion of events Contributed to WizeHive online application development and processing for Scholarships and Youth Leadership Tour and scheduled internal and external judgesAssisted in the development of various community outreach programs and events, including implementation of Rosie and Pit Crew Trailer.

Assisted with the development and coordination of Academic Initiatives including Scholarship programs; Youth Tour (worked with internal and external judges), Adopt-A-School, ARCing/Gas Demos, PowerRace!, Youth Livestock Fairs and Auctions, and Career Days. Participated in Education Foundation activities as requestedMonitored, analyzed, and tracked success of programs and eventsEnvisioned and developed the staple of CoServ in the community, Mr. Diggs Mascoto Saved the $10k project from its demise in 2014/2015 when it was not under my controlLed assigned events, planning booths, and selecting and preparing marketing materialsTransitioned from Communications Department to newly formed Community Relations DepartmentSpearheaded database restructuring to assist in event management and reportingParticipated in the 2016 Youth Leadership Tour to glean first-hand learnings and deepen relationships with students, members, and schools.

Mastered multi-project coordination, workflow oversight, metrics collection, and administrative/clerical support for staff within the Communications DepartmentSpearheaded creation of inflatable Mr. Diggs valued at $4,000Lead training of new and current team members on proper protocols for Legislative Letters, Employee Contests, distributing company collateral and moreRecorded satisfaction/performance metrics for the strategic communication plan including items such as CoServ.com/Online account users and e-bill subscribers, member; customer; employee surveysCoordinated administration of Scholarship, Youth Tour programs, Adopt-A-School events, and Co-op Connections Card programOversaw CoServ-related community events, annual meetings, public forums, expos, and All-Employee meetings including researching give-a-ways and attire requirements for internal and external initiativesResponsible for organizing and optimizing workflows for sponsorships on SharePointMaintained accurate representation for CEO’s legislator correspondence, web/phone directories, Co-op Connections, Legislative Awareness, and Texas Co-op Power magazineValidated invoice copies and associated documentation, prepared EAA forms, check requests, travel forms, and expense reports, PTO forms, tracked departmental safety, and file associated documentsInitiated Scholarship and Youth Tour applications to move to electronic signatures increasing throughput and accuracy in a more efficient mannerSupervised eCoGrid launch coordinating materials, displays, staff and expos while supporting 89+ other sponsorships and eventsCreated weekly updated list of sponsorships and other events to share between teams to allow for better monitoring, communication, and coordinated execution of events.Valuable team player to the success of the 2012 and 2013 Plano Balloon Festival coordinating booths, CoServ Energy Efficient Car, staffing TEC balloon ride, raffles for +80k participants and staff.

Responsible for administrative and clerical duties within department, order corporate forms, office supplies, promotional items, banners, and CoServ attire, maintained records for print collateral, validated CoServ vehicles displayed proper messages/signage, created and printed jumbo checks for community presentations, assisted in preparation of annual meeting, Coordinate and assist with CoServ’s Tip Hall Scholarship and Youth Tour program including promotion and application distributionCoordinate with members and employees to distribute RoughRiders tickets as part of corporate sponsorships. Provide technical assistance to team.

Reported to Director of Purchasing. Played vital role in average of in daily produce orders. Responsible for daily communications to senior executives and stores, store-level and customer issue resolution, and product quality controls. Conducted bids for up to 20 produce suppliers and freight that covers 1,100 lanes. · Improved ordering accuracy by 20% by providing analyses that led to better estimates and responsiveness.· Reduced timing to complete bid process by 50% by implementing schedule and refining award analyses.· Ensured weekly retail changes are received at store-level. · Managed product withdrawal processes and maintained USDA and FDA records.· Researched and acquired PACA, Produce and Egg Wholesale Dealer licenses for the division.

Reported to Senior Director and supported Global Business Development Solutions Team. Implemented weekly project reporting, shepherded activating on-line marketing materials, managed budget processes, coordinated international calls and provided analysis of internal sales data and services. Scheduled international conference calls and exchange of marketing materials for 11 countries. Compiled presentation with analysis and recommendations of internal web conference system.

Reported to Vice President of Product Innovation. Functioned as key liaison between Explore and Project Teams by synchronizing teams, timelines and administering communications. Acted as point of contact for vendors and service agreements. Managed databases of information, budget processes and reporting. Managed 4 Product Innovation databases of approximately 500 concepts and related materials. Supported teams in managing project timelines for 4 product tests. Managed approximately 800 customer service issues and correspondence for national Gift Card Program in one year.

Reported to VP and supported Consumer Insights Team. Managed supervisors’ calendar, scheduled meetings, arranged travel, prepared and distributed memos and other correspondence. Prepared over 850 PowerPoint presentations. Utilized Excel to produce regular updates on sales data and budgets. Streamlined $4,000,000 budget reporting that resulted in a more comprehensive analysis. Built file system and database spreadsheet to manage 1,000+ research documents. Investigated new cell phone technology to promote offers. Idea considered for test market.

Managed 3 shifts of operations and staff of 50-60 servers. Hired waitstaff and monitored performance. Compiled inventory and pricing reports for produce, condiments and dry foods. Revised inventory accounting method which resulted in more accurate reporting and forecasts. Increased employee retention by implementing improved training procedures and motivational programs which resulted in better employee performance and improved morale. Reduced customer complaints to less than 3% by revising recipe of side item.