Jennifer Fowler Email & Phone Number

Lincoln, Ne, Us

Community Development Corporation

Lincoln, Nebraska Area

Home and Commercial in-office claim stewardship• Maintain personal inventory of claims within or exceeding service level objectives.• Maintain current knowledge of state specific policy and coverages• Serve as the single point of contact for internal and external customers• Assist with quality first contact, initial coverage investigation and arranging proximity inspections• Evaluating and analyzing claim for coverage, extending and denying when necessary• Assisting with temporary housing accommodations in uninhabitable situations• Negotiating meal and housing abatements• Evaluate and reconcile contractor estimates and vendor invoices for structure damage, mitigation, storage, or substance abatement• Work together with fire or cause investigators, engineers, contractors and vendors to keep the claim moving forward• Keep detailed summary of loss• Utilize Xactimate to create structural damage estimates and XactContents to formulate actual cash value for personal property damage.• Monitor claims for subrogation potential

Lincoln, Nebraska Area

Fire Team Managed• Promoted to Fire Claim Specialist• High volume of low to medium complexity homeowner claims, meeting or exceeding service level objectives.• Handled theft, small fire, personal article and general homeowner’s claims.• Maintain current knowledge of state specific policy and coverages for all states• Serve as the knowledgeable point of contact for internal and external customers• Securing recorded statements when necessary, and monitoring claims for National Insurance Crime Bureau indicators• Assist with quality first contact, initial coverage investigation and negotiating settlements• Evaluated and analyzed claim for coverage, extended and denied coverages when necessary• Evaluate and reconcile contractor estimates, vendor invoices and receipts for structure damage, and replacement cost benefits • Work together with fire or cause investigators, engineers, contractors and vendors to keep the claim moving forward• Utilize Xactimate to create structural damage estimates and XactContents to formulate actual cash value for personal property damage• Collaborate with art appraisers and jewelers while working with personal articles policies on higher quality items• Keep detailed summary of loss• Monitor claims for subrogation potential

Lincoln, Nebraska Area

• High volume, low complexity bodily injury claims, maintaining state specific policy and statutes• Assisted first and third party customers with vehicle and property damage• Handled theft, small fire, personal article and general homeowner’s claims.• Monitored rental contracts for first and third party customers, sourcing out unique rentals for specialty replacements.• Updated medical bills and records for claimants and prepared file for settlement• Updated attorney demand packages• Served as a knowledgeable point of contact for internal and external customers• Assisted with quality first contact, initial coverage investigation and negotiating settlements• Evaluated and reconciled supplemental estimates for damages• Ordered police reports to identify subrogation potential• Processed payments to claimants, body shops, vendors and rental agencies for damage• Issued medical settlements to claimants and medical providers once agreement reached and proper paperwork in file.• Monitored claims for subrogation potential • Worked collaboratively in a team environment, fostered a positive peer to peer relationship• Trained new to role associates

Lincoln, Nebraska Area

• Maintained personal inventory of total loss claims, maintaining state specific policy and statutes• Updated valuations from third party vendor • Made total loss offers to first and third party customers, assist in retention and disposal of salvage vehicles.• Maintained knowledge of state title guidelines for proper claim handling• Assisted first and third party customers with vehicle total loss damage to automobiles, recreational vehicles and ATV’s.• Monitored rental contracts for first and third party customers, sourcing out unique rentals for specialty replacements.• Served as the knowledgeable point of contact for internal and external customers• Assisted with quality first contact, initial coverage investigation and negotiating total loss settlements• Assigned total loss vehicle to salvage vendor, monitoring status throughout claim life• Obtained accurate payoff information, title and lien information• Processed payments to insureds, claimants, lien holders for correct portion of payoff• Monitored claims for subrogation potential • Worked collaboratively in a stewardship team environment, assisted teammates when needed• Fostered a positive peer to peer relationship within many departments

Lincoln, Nebraska Area

• High volume, low complexity weather related auto damage claims, maintaining state specific policy and statutes• Reconciled auto hail damage after thorough investigation of prior cash settled losses• Reconciled paintless dent repair estimates using national matrix for guidelines• Monitored rental contracts for repair period• Referred flood damaged vehicles to total loss when indicators present• Serve as the knowledgeable point of contact for internal and external customers• Coordinate and make appointments for customers at temporary drive in estimating locations• Dispatched estimators to non-drivable vehicle appointments• Assist with quality first contact, initial coverage investigation and negotiating settlements• Evaluate and reconcile supplemental estimates for damages• Collaborated with other insurance carriers to determine prior cash settlements on weather related losses• Process payments to insureds, and body shops• Maintained high degree of flexibility for changing schedule due to weather events• Work collaboratively in a team environment, fostered a positive peer to peer relationship• Trained new to role associates• Served on the Diversity and Inclusion Committee

Lincoln, Nebraska Area

Assisted customers with high volume, low complexity auto claims in a team environment. Investigated and determined low to medium complexity liability situations. Handled repairs for first and third party customers with Select Service shops, proximity inspections, and rental arrangements. Monitored claims for subrogation potential. Maintained policy knowledge and state specific guidelines and statutes. Served on the Diversity and Inclusion Committee.

Lincoln, Nebraska Area

Lincoln Public Schools Pathfinder Education Program in the Lancaster County Youth Service Center• Planned and coordinated weekly career and personal enrichment activities • Managed “Reading is Fundamental” book grant program for all students • Administered reading assessment tests to all students • Provided general classroom assistance to technical/career teacher

Lincoln, Nebraska Area

Coordinated listings and sales files for the largest real estate office in Lincoln, Nebraska. • Processed listings and sales documents ensuring all legal paperwork in place• Created detailed property files in Multiple Listing System (MLS), ensuring accuracy• Created open house flyers and market analysis presentations• Fostered a professional working environment in a large office