Jennifer Hayes Email & Phone Number

Managed the customer service portion of the web based points-for-purchase program (iReward). Investigated customer complaints and rectified problems.Conducted market research to improve iReward program. Did competitive market analysis to establish industry benchmarks. Also did analysis of non competitive industry reward programs. Performed customer surveys.

Managed e-Synergy, the customer database, containing more than 85,000 customers; performed data hygiene to ensure accurate customer information.Worked with businesses, universities, and third party vendors to ensure accurate and up to date customer information.Merged duplicate customer accounts within the database saving the company thousands of dollars in.

Processed international, domestic, in-house, phone, fax, on-line, and email orders for biotechnology products and services.Worked with marketing, technical services, R&D, and production departments to ensure customer satisfaction and timely product shipment.Monitored and graded phone performance of employees and offered feedback for improvement as needed.

Ba, Psychology

Legal Assistant/Paralegal