Jennifer Moore Email & Phone Number

Pinetops, North Carolina, United States

Rocky Mount, North Carolina, United States

• Set up mortgage loans on servicing systems, review inbound mortgage loan closing documents from various law firms, deliver loan packages to investors once the commitment is secured, and ensure funding is received.
• Platforms used: Encompass, Horizon (FIS) Mortgage Platform, various Private Mortgage Insurance portals, Veteran Affairs, and USDA.
• Individually process ~75 loan setups with ~60 deliveries per month and assist team members with ~25 loans.
• Collaborate and follow-up with external partners daily via phone, email, and postal services.Aide and train Default Servicing Specialist and serve as back for Default Servicing.

Raleigh, North Carolina, United States

• Managed Mortgage Bankruptcy team, responded to audit requests, collaborated with Legal and Compliance departments to ensure reports, procedures, and guidelines were accurate.
• Managed staffing needs, skillset development, coaching, and training of a 10-member team.
• Managed daily workflow of ~300 accounts by ensuring timelines were met and standard practices and policies were followed.
• Responded to Investor/Insurer with loan level detail request.
• Updated procedure manuals as required.

Rocky Mount, North Carolina, United States

• Managed the following teams: Retail Foreclosure, Mortgage Foreclosure, REO, Collections, and Loss Mitigation. Served as mortgage default subject matter expert. Assisted with all internal and external audits.
• Managed staffing, development, coaching, and training of teams with ~8 members, managed a workflow of ~350 accounts for each team, and worked with team members to verify timelines were met and guidelines were followed.
• Collaborated with Legal and Compliance departments to ensure procedures and guidelines were accurate.Served as mortgage default subject matter expert for all Mortgage Default Servicing audits/questions/process updates.
• Assisted with yearly internal and external audits that all yielded satisfactory results and responded to loan status inquiries from Investors/Insurers.
• Updated procedure manuals as required.
• Ensured compliance with privacy policy and code of conduct.Mortgage Bankruptcy ProcessorSuccessfully managed and processed more than 300 accounts in the bankruptcy process from start to finish including setting up in.