Jennifer Tuggle Email & Phone Number

Fort Worth, Tx, Us

Fort Worth, Texas, United States

Westlake, Texas, United States

Provided leadership, established relationships, and worked to help employees achieve personal and professional growth by conducting and leading weekly 1:1 meetings, monthly department meetings, and quarterly career growth evaluations Managed proficiency of department staff including event preparation, onsite responsibilities, client communication and post-event “wrap-up” tasks related to programs and business needsStrategically looked up to 90 days ahead to ensure staff and resources were leveraged properly, including weekly scheduling, event assignments, and financial planningMaintained solid, trustworthy relationships with 50+ client teams, routinely soliciting feedback on team's performancePlanned and executed all aspects of the Conference Resource Manager role when necessary

Westlake, Texas

Event Management: Organize corporate events from pre-planning perspective through to post-event logistics, servicing up to 18 programs a month, averaging 350 clients per program. Client Experience: Serve as Deloitte's first point of contact with Benchmark to field questions, discuss program logistics, and accurately set expectations.Leadership: Transform last-minute, 24/7 client requests into actionable game-plans and communicate these solutions to a team of employees on the event floor, with continued guidance as needed.Event Management Software: Demonstrate a high level of knowledge utilizing event tracking software, including Delphi and SilkRoads.Event Delivery: Hold sole responsibility for arranging event spaces to ensure all deliverables and activities are accounted for and setup accordingly.

Deloitte University

● Displayed exceptional customer service and interpersonal skills through guest contact to fulfill reservation and lodging requests and inquiries. ● Honed expert, technical knowledge on hospitality operating platforms, including OPERA, HotSOS and Transportation Dashboard. ● Utilized strong organization skills to prepare group history, billing information, and VIP information for pre and post-program deliveries.

Westlake, Texas

● Effectively and politely managed a high-volume of inbound and outbound customer calls, while addressing complaints empathetically and professionally. ● Organized hundreds of client badges and arrival materials daily, while maintaining a high level of accuracy.