Loyalty Manager. Manage a membership program to a theme park. Includes keeping the members current on park information through mailings and on the Internet as well as tracking the success of our efforts. Work primarily with internal departments on excution. Main contact for pass member questions and concerns.Promotions Representative. Work with radio stations in San Antonio and Austin markets in contracting and implementing on-air radio promotions.Call Center Manager. Managed Call Center with a staff of up to 15 employees during peak season. Included training, call monitoring, employee relations and reporting call center work volume. Servicing guests and internal deparments was primary concern.Sales Account Coordinator. Coordinated contract and ticket fulfillment process for over 500 consignment and prepaid ticket accounts. Many other duties as assigned, based on being a great multi-tasker.Guest Comment Respondent. Able to respond to all guest situations with ease on behalf of a highly guest focused company.Specialties: Detail oriented. Analytical thinking. Strategic Planning. Customer Service. Guest Comment handling. Scheduling.
Listed skills include Training, Event Planning, Customer Service, Event Management, and 4 others.