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Jennifer Watson is listed as Director of Customer Support & Business Team Leader | Driving Service Excellence & Strategic Growth at Navvia, a company with 15 employees, based in Wasaga Beach, Ontario, Canada. AeroLeads shows phone signal with area code 705 and a matched LinkedIn profile for Jennifer Watson.
Jennifer Watson previously worked as Director of Support and Business Team Leader at Navvia and Cloud Process Developer / Global Process Transformation at Ibm. Jennifer Watson holds Honours Graduate - Production Management from Humber College.
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Jennifer has over 20 years' experience in the IT industry and specializes in global process improvement initiatives working with global cross-functional teams integrating Service Management best practices. Jennifer has lead the advanced analysis of current processes followed by the execution of process re-engineering in developing both high and low level workflows, user guides, FAQs and training materials to drive process improvement and understanding across a wide range of audiences from task performers to executives.Skills:Negotiation: I have the ability to reach clear agreements among multiple global parties on key process decisions by clearly articulating competing points of view. I can negotiate the best possible solutions that are wins for both the client and the business.Leadership: Effectively lead teams through the improvement process by clearly defining the problem, logically diagnosing causes, identifying solutions, creating action plans and using appropriate tools to implement solutions.Out-of-the Box Thinking:Jennifer received 2 Invention Achievement Awards from IBM in appreciation and recognition of creative contributions to IBM progress.Continuous Improvement: The ability to view situations holistically, seeing both short and long-term implications.ITIL V3 certifiedCloud Incident / Problem ManagementChange Management Procedures, Product Manuals, end user guidesTrainingWebsite DesignGraphic Design (Corel Draw/Photoshop)Technical Skills:Microsoft: Visio, Excel, Word, Power Point, Lotus NotesISMRemote collaboration tools
Listed skills include It Service Management, Business Process Improvement, Itil, Process Improvement, and 35 others.
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A career timeline built from the work history available for this profile.
Toronto, Canada Area
Navvia Process Designer provides organizations with software, templates and services to simplify the design and implementation of ITSM processes and tools. Experienced leader in SaaS application management, specializing in process modeling software. As the Director of Incident, Problem, Request Fulfillment, and Knowledge Management services at Navvia, I.
Toronto, Canada Area
Led the creation of global end to end processes to create a repeatable cloud service delivery model from scratch spanning multiple global cloud service offerings focusing on the standardization of delivery. ๐๐๐๐จ๐ ๐ง๐ข๐ณ๐๐ ๐๐ฌ ๐ ๐ ๐ฅ๐จ๐๐๐ฅ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ ๐๐ฑ๐ฉ๐๐ซ๐ญ ๐ฐ๐ข๐ญ๐ก๐ข๐ง ๐ญ๐ก๐ ๐๐ฅ๐จ๐ฎ๐ ๐๐๐ง๐๐ ๐๐ ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ฒ across sales, support, transition, and steady-state teams and authored.
Toronto, Canada Area
Driving Process Improvement for Fortune 500 companies.Drove process change using Business Process management supporting over 7 Delivery Project Executives in compliance management, improving and documenting business and technical processes to support existing, new and changing business and technical initiatives.
Toronto, Canada Area
Successfully transitioned global company wide IT Delivery processes for 6 major transitions to Toronto from the US by conducting on-site knowledge transfer sessions with external customers. Included banking, oil and gas, automotive and retail industries. Service Desks consistently attained over 80% first call resolution, a direct result of a successful.
Other employees you can reach at navvia.com. View company contacts for 15 employees →
Brian Lenner
Colleague at NavviaToronto, Ontario, Canada, Canada
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Tony Richards
Colleague at NavviaChicago, Illinois, United States, United States
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Nayab Arfin
Colleague at NavviaKolkata, West Bengal, India, India
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Faiza Kassam
Colleague at NavviaMarkham, Ontario, Canada, Canada
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Alessandra Campos
Colleague at NavviaToronto, Ontario, Canada, Canada
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Paul Gouffe
Colleague at NavviaLimoges, Ontario, Canada, Canada
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Katherine Franco Rey
Colleague at NavviaCanada, Canada
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Nicholas Richards
Colleague at NavviaGreater Chicago Area, United States
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John Crook
Colleague at NavviaMississauga, Ontario, Canada, Canada
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Jagoda Sakowska
Colleague at NavviaPoland, Poland
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Quick answers generated from the profile data available on this page.
Jennifer Watson works for Navvia.
Jennifer Watson is listed as Director of Customer Support & Business Team Leader | Driving Service Excellence & Strategic Growth at Navvia.
AeroLeads has found 2 phone signal(s) with area code 705 for Jennifer Watson at Navvia.
Jennifer Watson is based in Wasaga Beach, Ontario, Canada while working with Navvia.
Jennifer Watson has worked for Navvia and Ibm.
Jennifer Watson's colleagues at Navvia include Brian Lenner, Tony Richards, Nayab Arfin, Faiza Kassam, and Alessandra Campos.
You can use AeroLeads to view verified contact signals for Jennifer Watson at Navvia, including work email, phone, and LinkedIn data when available.
Jennifer Watson holds Honours Graduate - Production Management from Humber College.
Jennifer Watson is listed with skills including It Service Management, Business Process Improvement, Itil, Process Improvement, Cloud Computing, Service Delivery, It Strategy, and It Management.
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