Jenny Smith Email & Phone Number

I lead a team of 10 researchers across three product areas to inform product strategy and design. We work cross-functionally with product, engineering, and design stakeholders to understand users' needs, inform design direction, and understand product adoption.

I manage a team of user researchers for the Sales Cloud, Service Cloud, and Essentials product areas. Responsible for setting research priorities, helping employees grow their careers, and collaborating with product leaders to determine resources and product priorities.

Managed user researchers across Sales Cloud and Platform who conducted research and testing for the launch of Lightning. Also managed team of UX Program Managers to improve processes for recruiting and tracking research participants.

San Francisco Bay Area

Conduct user experience research for analytics and platform features in salesforce.com. Conduct research throughout the product lifecycle from early stage concept validation to RITE usability testing of completed designs. Recent projects include:- Customer site visits to learn more about customers' app building processes and pain points in order to inform the design of a segmentation survey. - Used the site visit data to design a segmentation survey of customers. - Triangulated the site visit and survey data with external research to further develop design personas and inform marketing strategies.

Responsible for usability research on Oracle's family of middleware products, including content management, enterprise social networking, and SOA components. Utilized a variety of user research methods such as usability tests, expert interviews, card sorting, and surveys.

Conducted human factors research for aviation information displays to support airport surface operations. Designed experiments to assess the effect of time and distance displays on pilots' ability to reach a destination at a target time. Calibrated head-mounted eye tracking system and analyzed eye tracking and performance data.

Specialized in hostel negotiations, scuba diving, snake wrastlin', glacier hiking, spelunking, and skydiving. Particularly skilled in stuffing all possessions in small pack. Languages learned: Australian English, New Zealand English, and English English.

Research fellowship with the Section for Socio-Environmental Studies

Ma, Experimental Psychology

Ba, Psychology, Cum Laude