Jenni Mayer Email & Phone Number

North Carolina, United States

- Promoted to Guest Ambassador Supervisor in September 2021 (formerly Guest Ambassador).- Organized, facilitated, and led ingress/egress for up to 20,000 guests (30+ shows). Assigned staff and ensured procedure compliance.- Interacted and assisted guests throughout the venue before, during and after live shows. Encouraged guests to utilize the venue's social media accounts to receive up-to-date information regarding important show updates and inclement weather policies. - Encouraged guests to purchase ticket upgrades/experiences on show days. Selected passionate guests to receive free upgraded tickets.- First point of contact for Guest Ambassadors dealing with disgruntled guests. Actively listened and diffused/escalated guest concerns.- Effectively and efficiently communicated between numerous departments during live shows to delegate and respond to various guest, production, housekeeping, security and management needs. - Asked by management to assist COVID-19 testing for stage hands and additional staff.- Contributed to brainstorming sessions with management to improve processes to ensure overall guest enjoyment.

Raleigh, North Carolina, United States

- Hired full-time as Communication Specialist in November 2021 (formerly Technology Communications Intern).- Organized, drafted, and published communications (emails, internal/external articles) and established relevant target audiences.- Developed and utilized crisis management communication planning to respond to time sensitive outages. - Created and implemented a communication plan for projects affecting 6,000+ employees. Collaborated with numerous departments to ensure timely and effective messaging about the completion or failure of technical migrations and updates. - Gathered data and created graphics using Microsoft Excel for monthly presentation to the institution's executive leadership team.- Designed and maintained four Microsoft SharePoint websites utilized by all RTI International staff. - Edited and revised the content and formatting for departmental presentations.

Raleigh-Durham, North Carolina Area

- Promoted to Senior Community Assistant in Summer 2020 (formerly Community Assistant).- Designed, planned and executed events for 500+ residents. Elected as project leader for multiple events and delegated specific tasks to team members. Designed two original event ideas that achieved increased interest and participation than previous events. - Maintained positive relationships, performed conflict management, and ensured a safe and welcoming community for all residents. - Managed the building's front desk and handled resident inquiries and relations. Provided comprehensive tours and overviews of the building and its amenities. Developed virtual tour offerings during the COVID-19 pandemic. - Met weekly with Resident Director to review staff feedback and ideas, and brainstorm additional procedural improvements. Assisted Resident Director in planning and preparing 700+ rooms and room assignments. Acted as Resident Director when needed. - Developed crisis management procedures with the General Manager, Assistant General Manager, and Resident Director for the COVID-19 pandemic. Worked alongside managers of other departments to ensure these procedures were followed by all staff. - Created and executed a successful move-in plan for 500+ residents, abiding by CDC guidelines following the COVID-19 outbreak.

Raleigh-Durham, North Carolina Area

- Planned and executed the strategic set up of marketing and promotional materials for radio show events and managed social media platforms to encourage fan participation. - Designed and ran a photobooth at NC State football games to interact with fans; encouraged fans to utilize the radio station's website. - Recruited by another CBC radio show, MIX 101.5, to provide promotional support and manage social media postings.

Raleigh, North Carolina