Jennifer T. Email & Phone Number

Riverside County, California, United States

· Assisting in processing daily invoices, tenant bill-backs and preparation of check requests.· Reviewing and ensuring the accuracy of accounts payables.· Support manager in pre-posting of monthly rent roll and distribution of monthly rent statements.· Providing follow-up with tenants on delinquencies and updating accounts receivable notes and watch list.· Preparing tenant notifications for property activities and lease compliance.· Monitor and maintain properties in work order system for service calls and ensuring timely completion.· Contribution in preparing all required legal notices, including 3-day notices and notice of abandonment.· Assisting the Property Manager with vendor bidding and service contracts, implementing the approved operating and capital budgets, resolving property management issues, preparing and distributing monthly reports and assisting with property management, accounting, marketing and construction needs.· Preparing and processing new vendor set up forms.· Interfacing with tenants and vendors on repair and maintenance issues.· Assisting Tenants with online Tenant portal for rent payments and work order requests.· Assisting with property inspections.· Assisting with tenant move ins and move outs.· Assisting with annual budgets.· Collecting, reviewing and updating tenant and vendor insurance certificates.· Assisting in the planning of tenant appreciation events.· Maintaining fire life safety tracking and HVAC inventory spreadsheets.· Preparing and filing Notices of Non-Responsibility.· Saving electronic files on corporate shared drive

Orange County, California Area

Own and execute a wide range of operational activities including managing recruiting and office administrative functions, working with a sense of urgency to ensure all assigned tasks are completed accurately and efficiently.• Maintain the ATS pipeline for the organization with responsibility for recruiting potential new agents leveraging NWA services.• Manage the candidate selection process including resume review, screens and interviews and coordinate interviews with the General Manager using Google, Zip Recruiters, and other recruiting platforms.• Expert and partnered with hiring managers to determine staffing needs and maintain relationships with internal and external clients to ensure staffing goals are achieved. Goals included recruiting and hiring 4 agents per month.• Remain current on the company’s organizational structure, personnel policy, and federal and state laws regarding employment practices. • Manage and maintain strategic relationships with area employment agencies, colleges, and industry associations to promote job hiring requirements. • Perform bookkeeping and administrative functions including tracking monthly office expenses, closing out real estate transactions, depositing checks, and general bookkeeping duties using QuickBooks. • Support other administrative functions including responding to phone calls, greeting guests, preparing and sending faxes, and managing, sorting, and dispensing incoming mail and faxes.• Manage and maintain busy staff and company calendars for over 15 people including coordinating appointments, meetings, and conference calls and all related logistics, and attend meetings to take notes.• Maintain office supplies and provide suggestions on task workflow changes to maximize operational efficiency.

Recruited, hired, and built a high performing sales team responsible for interacting with customers to sell educational products for teachers and parents, including classroom furniture and books.• Built a high performing team and provided ongoing coaching and feedback on best practices to create a positive shopping experience and surpass guest expectation as well as opportunities for growth and development.• Maximized sales and increased revenue through innovative visual presentation of merchandise and signage.• Met and exceeded revenue and sales goals and maintained company expectations regarding retail policies and procedures and building revenue and operational excellence.• Assisted multiple schools in processing purchase orders, ship to, warehouse orders, and online ordering.

Promoted from Assistant Store Manager to Store Manager with responsibility for managing a team of 20+ retail sales associates and providing strategic oversight and management of day-to-day operations for a store location and achieving all sales and service metrics through daily supervision, and consistent performance-management.• Performed daily opening and closing functions and oversaw all daily sales floor responsibilities and led team to achieve COMP through ongoing coaching and motivation to deliver superior customer experience.• Formulated and interpreted policies and procedures, facilitated stocking and accuracy of inventory, prompt processing of returned inventory, cash handling compliance, bank deposits, unloading and loading shipments, organization of stock room, and consistent execution of store security protocol.• Audited the execution of store policies and procedures and maintained a store environment that aligned with established planograms and ensured visibility and functionality of branding collateral as set by corporate.• Recruited, hired, and trained staff and developed and retained employees through Skechers core competencies.• Ensured all daily, weekly and monthly goals were met and held employees accountable to meeting established daily, weekly, and monthly goals, metrics and KPIs. These goals include a 20% increase over each year.• Researched competitors and market trends to develop and implement marketing strategy to engage and grow customer base and increase sales and revenue. • Maintained a collaborative environment, teaching and motivating employees through incentive programs and monthly competition, and building awareness of corporate contests and prizes.• Visited other stores to develop skills in management on Operations, Human Resources, and Sales generating Coaching other stores on operational standards.

Accountable for the execution of a wide range of administrative function in support of front office operations including answering and directing phone calls, greeting visitors, maintaining office security and following safety procedures and controlling access via the reception desk. • Maintained appearance of reception area, monitored logbook, and issued visitor badges.• Maintained, updated and coordinated calendars including scheduling meetings and coordinating travel arrangements.• Received, sorted, and distributed daily mail, filed, faxed, photocopied documents, transcribed, performed data entry, and maintained and ordered office supplies.• Communicated with and maintained vendor relationships.• Demonstrated a high degree of professionalism with internal and external stakeholders consistently

Assisted with day to day management of store operations including leading associates through the execution of company business plans and objectives to drive sales, provide a superior customer and associate experience and achieve sales, revenue, and customer satisfaction goals. • Supported the implementation of planning strategies to attract customers.• Coordinated daily customer service operations including sales processes, ordering, payments, and monitoring and maintain store inventory.• Tracked the progress of weekly, monthly, quarterly, and annual objectives and monitored retail operating costs, budgets, and resources.• Evaluated employee performance and identified gaps and opportunities for training.• Motivated employees and providing coaching and support on best practices and techniques to maximize sales opportunities.• Responded to customer complaints and provided timely resolution to and service issues to maintain customer satisfaction.• Analyzed consumer behavior and adjusted product positioning and researched and leveraged information on emerging products to develop and implement store merchandising strategy.• Created reports, analyzed and interpreted data including revenue, expenses, and competition. • Conducted regular audits to ensure maintenance of visual appearance and standards of store.• Led by example and ensure all employees adhered to company’s policies and guidelines

Hair stylist